Field Cleaning Supervisor

2 weeks ago

Riverview, United States Home Clean Heroes of Tampa Bay Full time
Job DescriptionJob DescriptionBenefits:
  • Company car
  • Competitive salary
  • Free food & snacks
  • Training & development

About Us:

Join Home Clean Heroes of Tampa Bay as the Field Supervisor and enjoy an $17 -$20 hourly
rate, along with quality paid training, a company car while working, no nights or weekends, and paid
holidays upon eligibility.

Home Clean Heroes is not your regular maid service we are a fresh take on the home
cleaning industry, setting the new standard for excellent customer service. Our cleaners are
Heroes, not maids. A portion of every cleaning fee goes to support our local First Responders.
We believe that quality service is built on reliability and customer confidence, so we go the
distance to ensure that we provide professionals that our clients can trust.

Job Description:

The Field Supervisor (FS) must be an experienced service professional with the ability to
support all Home Clean Heroes teams through coaching, work or schedule guidance, and
problem-solving. The Field Supervisor will be an active part of a cleaning team but will split time
as directed by the Owner to accomplish some of the tasks listed below. He or she must be
reliable, well-organized, and customer service-oriented, with good communication and technical
skills.
This is an hourly position that reports to the Owner. As a candidate for the position, you should
possess a diverse set of skills and qualities to effectively fulfill the responsibilities outlined in this
role.

You must be:

  • Able to read and write English well.
  • Willing to submit to a national background check.
  • Comfortable working in a home with pets.
  • Willing to travel to the corporate office, located in Virginia Beach, VA for hands-on
    training.
  • Team-Oriented: Capable of serving as the Lead Cleaning Specialist within a dynamic
    team environment. Your ability to collaborate and lead by example will be essential.
  • Mentorship and Coaching Skills: Willing and able to provide coaching and training to
    all team members as directed by the Owner; this includes training of newly hired
    cleaning specialists. Your guidance will contribute to the growth and development of the
    team.
  • Adaptable and Resourceful: Skilled in re-routing customers, adjusting schedules, and
    making calls to customers when necessary. You should be quick to adapt to changes
    and resourceful in resolving scheduling conflicts.
  • Quality-Oriented: Proficient in conducting quality assurance inspections as directed to
    maintain the highest standards.
  • Inventory Management: Competent in managing chemical and equipment inventory,
    including the ability to accurately assess inventory levels and submit order requests to
    the Owner.
  • Chemical Knowledge: Knowledgeable about mixing cleaning solutions as needed,
    ensuring the safe and effective use of cleaning agents.
  • Equipment Maintenance: Skilled in repairing equipment, specifically vacuums, as
    needed, or recommending replacement options to the Owner. Basic knowledge of
    equipment maintenance is beneficial.
  • Vehicle Maintenance: Proficient in basic vehicle maintenance tasks such as filling
    fluids, changing tires, and jump-starting vehicles when necessary. This capability will
    help ensure the team's mobility.
  • Customer Interaction: Able to conduct in-home estimates and effectively communicate
    with customers, providing them with a positive experience.
  • Communication Skills: Capable of fielding call center information and directing it to the
    appropriate team when necessary. Effective communication is crucial for seamless
    coordination.
  • Observational Skills: Possess the ability to observe team performance and provide
    recommendations on staffing and training when necessary.
  • Versatile: Willing to take on limited office or other duties as assigned, which may include
    laundry management and local marketing.
What youll receive:

  • Paid training program
  • $17 - $20 hourly rate no nights or weekends
  • Complimentary access to virtual telehealth provider
  • Company car provided while working
  • Uniforms provided
  • All products and equipment necessary to complete any job is provided
  • Additional incentives in place for both individual and operational performance
  • Employee referral bonus
  • Free snacks and drinks
In summary, we are seeking a versatile and dedicated individual who can take on various
responsibilities within our team, ensuring the delivery of high-quality cleaning services and
exceptional customer experiences. If you possess these qualities and skills, we encourage you
to apply for this challenging and rewarding role.

Be a Hero, not a maid.

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