Customer Success Manager

1 month ago


Franklin Park, United States Coolab Foods, LLC Full time
Job DescriptionJob Description

CooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate the background of the preferred candidate: 

Responsibilities   

  • Manage customer’s new product initiatives and production needs 

  • Create and manage timelines of product trials, onboarding suppliers, production needs 

  • Establish solid relationships with customer’s key points of contact. 

  • Assist with executing customer’s requests, including but not limited to: 

  • QA documentation 

  • Maintaining vendor relations for client’s ingredients and packaging 

  • Assist Production Manager on maintaining current recipes, product specifications and production processes for each customer 

  • Ensure internal onboarding paperwork (recipes, product specifications, production processes etc.) is complete and signed off by the customer. 

  • Work with CLF Procurement Team on managing and maintaining accurate item codes for each customer 

  • Ensure customer’s packaging meets CLF guidelines. 

  • Maintain CLF’s customer matrix regarding pricing. 

Requirements 

  • Degree and/or proven work experience in Business Management, Marketing, Project Management preferred 

  • Experience in food manufacturing industry preferred 

  • Experience in the CPG industry preferred 

  • Proficient in Microsoft Office Tools, particularly Outlook, Excel, and Teams.  

  • Excellent oral and written communication skills. 

  • Demonstrate outstanding leadership and time management skills.   

  • Ability to work under pressure.   

  • Ability to meet deadlines efficiently.   

  • Ability to pay attention to details. 

  • Good organizational and interpersonal skills.   

 

Salary: Based on Experience, plus bonus 

Benefits: Medical, Dental, Vision Insurances. Life, Disability, and AD&D Insurances. 401K with company match. Holiday and Vacation pay. 

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