Field Service Technician

2 months ago

Carol Stream, United States Sterling Engineering Inc. Full time
Job DescriptionJob DescriptionThe Service Technician performs the assembly, installation, and commission of equipment. Troubleshoots and repairs mechanical problems and/or the built-in hardware & software control programming. Performing customer service for the North & South American market and occasional support for other subsidiaries worldwide.Essential Functions
  1. Installation and start-up of new & second-hand machines, including complete lines.
  2. Onsite repairs for machine breakdowns.
  3. Testing repaired items to ensure compliance with technical specifications.
  4. Packaging format tooling installation, set-up & testing. Performing trials with products and packaging formats at customers’ sites.
  5. PLC program modification.
  6. Provide basic training for customer operators and maintenance technicians.
  7. Provide technical advice to the customer (best maintenance practice, spare parts recommendations, availability of upgrades and retrofits).
  8. Preventive Maintenance contracts: Visit worksites on a regular basis to do preventive maintenance on instruments, controls, motors, drives, circuit boards, PLC’s, and other equipment according to the manufacturers' recommended schedules.
  9. Inspect and upgrade used machines.
  10. Responsible for informing the design department of parts that were reworked as a result of an installation to ensure the customer receives the correct updates.
  11. Providing detailed feedback for root cause analysis to design, sales, or manufacturing teams for corrective action.
  12. Ensure detailed daily reporting.
  13. Support electrical engineering (update drawings, debug programs, etc.).
  14. Perform other duties as assigned.
Required Knowledge, Skills, and Abilities
  • Good awareness of Health & Safety issues.
  • Must be able to modify the control logics and add rungs/sub-routines in the field as required by customer.
  • Must be able to apply principles and theories of automation, electrical circuitry, engineering, and mathematics.
  • Must have a strong mechanical aptitude.
  • Must be able to read and understand pneumatic and hydraulic drawings.
  • Must have strong knowledge of automation with PLC’s (Allen Bradley, Siemens) and PC’s (Softlogic e.g. Isagraf).
  • Excellent verbal and written communication skills.
  • Knowledge of the Spanish or French language is a big advantage.
  • Must be able to travel at least 80% of the time
  • Willing and able to work weekends and overtime.
Education and Experience
  1. Minimum of an Associate Degree in Electronic Technology. Practical experience may be substituted for years of education.
  2. 5 years’ experience troubleshooting packaging machines, preferably filling and capping machines.

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