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Attending Physicians Statement APS Representative

4 months ago

Montgomery, United States Alfa Insurance Corporate Careers Full time
Job DescriptionJob DescriptionBenefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Company Overview

Alfa Insurance is an A-rated insurance carrier that offers an excellent array of automobile, home, life, farm and business insurance products. Alfa is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

Working as an Attending Physicians Statement (APS) Representative for Alfa Insurance offers a great opportunity to work in a fast-paced environment and make a positive impact on the companys risk management process. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.

Job Summary

As an Attending Physicians Statement (APS) Representative, you will need to use crucial communication skills to effectively obtain information in the fastest way possible with each medical office. We are looking for someone with excellent decision-making skills who has an attention for detail for the task of ensuring that vendor information is up to date and making sure medical offices are paid correctly. You will be part of a team that values collaboration, innovation, and excellence. We value opportunities for our employees to grow professionally and develop their skill set. Join our company and help us make a difference

Responsibilities

  • Provide initial contact to obtain APS orders from medical offices in a timely manner and verify the contact and tax ID information on each order, including records for post issue audits.
  • First point of contact to obtain the APS for the Life Underwriter and to verify the providers personal information (name, address, tax ID) are up to date in our database.
  • Provide correct payment for the APS using a credit card on initial contact to make the process faster when able.
  • Research policy numbers to satisfy the proper requirements on incoming faxes and emails. Accurately change the status of documents that are received and correctly scan each document to the imaging system to positively impact the timeliness of the risk decisions being made by the Underwriters during policy issue.
  • Handle all incoming calls and emails from medical offices, agents, district managers, policyholders, and vendors to obtain the needed APS.
  • Will be trained in HIPAA compliance and tasked with maintaining and protecting confidential client information.

Qualifications


  • High school diploma or equivalent required.
  • Some college preferred but may be substituted with 1 year of equivalent office experience.
  • Customer Service experience.
  • Strong communication skills.
  • Typing minimum 40 words per minute preferred.
Benefits/Perks


  • Opportunity for annual performance bonus
  • Discounts on your auto insurance (underwriting approval required)
  • Benefits include: health, dental, supplemental cancer, vision insurance and 401(k) plan
  • Paid Time Off Bank to include 3 days, available after first 80 hours worked
  • Short-term and long-term disability
  • Flexible Healthcare and Childcare spending accounts for tax savings
  • Opportunities for advancement
  • Continuous training and support throughout your career with Alfa
  • College tuition discounts at various colleges in Alabama
  • Fitness center
  • Onsite cafeteria
  • Access to onsite childcare center