Client Operations Analyst

4 weeks ago

Henderson, United States Paysign Inc Full time
Job DescriptionJob DescriptionDescription:

The Client Operations Analyst (COA) is the primary point of contact for our clients and their contracted entities for all operational aspects. The COA is knowledgeable in all aspects of Paysign’s business, day to day functions, and internal teams. They are responsible, and expected to ensure all operational concerns and requests addressed in a timely manner and are seen through to completion. An ideal candidate must be technically minded, understand high level concepts of how back-end and front-end systems connect, be a self-starter, and be very detail oriented.

Requirements:

Essential Functions and Responsibilities

  • Field questions regarding products, service, and claims from our clients and their contracted entities via email or phone.
  • They will practice positive and professional client service, focus on one-call resolution and ensure all avenues for solving client issues are evaluated and executed.
  • Proactively identify bottle necks in daily processes and work with the Operations Manager to improve core operational functions.
  • Maintain Salesforce queues and respond to clients in or out of the salesforce environment.
  • See each client case to the end and provide appropriate follow ups via email or phone calls.
  • Investigate and work through client issues using all available means.
  • Track current client implementations as they add business services to already established programs.
  • As required by program, track inventory levels and understand production cycles to initiate re-orders.
  • Maintain relationships with outside vendors which serve as extensions of Paysign’s operations.
  • Foster and grow relationships with all internal functional areas, and take a leadership role with all internal project stakeholders
  • Work alongside any department as needed to ensure all Paysign products, services, and clients are supported.
  • Understand the operational cadence of each department and how Client Operations fits in with them.
  • Create and oversee IT related tickets to ensure client’s needs are met in a timely manner.
  • Assist with special projects as assigned by Operations Manager.


Minimum Qualifications

  • Associate/Bachelor’s Degree OR equivalent work experience
  • Highly proficient in Microsoft Office suite
  • Working knowledge of SF.com
  • Excellent verbal and written communication skills
  • Detail oriented and organized
  • Strong customer service and interpersonal skills
  • Two or more years of direct operational experience, preferably in one or more of the listed fields:

Pharmacy – Technician, Pharmacist, or Pharmacy Management Staff

Healthcare Leadership

Pharmaceutical Manufacturer

Pharmaceutical Patient Services

Prepaid industry

Financial Services


Working Conditions

  • Work is generally performed within an indoor office environment utilizing standard office equipment.
  • Travel: This position does not normally require overnight travel.

Physical Requirements

  • General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds; and walking and standing for long periods of time to support team members.

  • Client Operations Specialist

    2 weeks ago

    Henderson, Nevada, United States Paysign Inc Full time

    Job OverviewThe Client Operations Analyst (COA) serves as the essential liaison for our clients and their associated entities concerning all operational matters. The COA possesses comprehensive knowledge of Paysign's operations, daily activities, and internal teams. This role is pivotal in ensuring that all operational inquiries and requests are addressed...

  • Financial Operational Analyst

    4 weeks ago

    Henderson, United States LifePoint Health Full time

    Maria Parham Phy Practices Maria Parham Health Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. With 205 licensed beds, Maria Parham Health is equipped for every health care Financial, Analyst, Leadership, Operation, Skills, Monitoring, Technology, Healthcare

  • Cybersecurity Operations Analyst

    7 days ago

    Henderson, Nevada, United States U.S. Army Full time

    Key Responsibilities:In the role of Cybersecurity Operations Analyst, you will leverage essential expertise to safeguard the Army's vital and intricate weaponry systems, encompassing satellite, navigation, and aviation technologies from both international and domestic cyber threats.As one of the most technologically advanced nations globally, we face...

  • Planner Analyst

    1 month ago

    Henderson, United States beBee S US Full time

    About ANA:   Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA’s exclusive Energy Boss ™ - Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the...

  • Licensed Behavior Analyst

    2 weeks ago

    Henderson, United States Jobot Full time

    Exciting opportunity for a dedicated BCBA - Competitive Salary - Flexible Schedule - Exceptional BenefitsAbout Us:At Jobot, we are committed to enhancing the lives of children and families through effective behavioral interventions. Our mission is to create a supportive and educational atmosphere that encourages growth and development in young individuals....

  • Criminalistics Analyst

    2 weeks ago

    Henderson, Kentucky, United States City of Henderson Full time

    Position Title: Criminalistics Analyst (Controlled Substances)Salary: Based on QualificationsLocation: City of HendersonJob Type: Full TimeDepartment: PolicePosition Overview:This recruitment is ongoing and aims to establish an eligibility list for future vacancies in the role of Criminalistics Analyst (Controlled Substances) within the Police Department....

  • Fraud Analyst

    4 weeks ago

    Henderson, United States PAYSIGN, Inc. Full time

    As part of Paysign's Fraud and Disputes department, the Fraud Analyst is responsible for minimizing fraud exposure to our business through analysis of internal and/or external alerts and reports, patterns, and trends in fraudulent behavior. Additionally, they may be involved in assisting management in developing and implementing fraud rules and staying...

  • Junior Chemical Analyst

    2 weeks ago

    Henderson, Kentucky, United States Pratt Industries Full time

    Job OverviewSUMMARY- Pratt Paper (KY), LLC is seeking a Junior Chemical Analyst to support operations at its facility. The company is in the process of implementing a state-of-the-art paper machine dedicated to producing linerboard and corrugating medium.ROLE AND RESPONSIBILITIES- The Junior Chemical Analyst collaborates with the Senior Chemist and the...

  • Fraud Analyst

    1 month ago

    Henderson, United States Paysign Inc Full time

    Job DescriptionJob DescriptionDescription:As part of Paysign’s Fraud and Disputes department, the Fraud Analyst is responsible for minimizing fraud exposure to our business through analysis of internal and/or external alerts and reports, patterns, and trends in fraudulent behavior. Additionally, they may be involved in assisting management in developing...

  • Financial Operations Specialist

    2 weeks ago

    Henderson, North Carolina, United States LifePoint Health Full time

    About LifePoint Health:At LifePoint Health, we prioritize our people and their contributions. We are dedicated to fostering an environment where every individual is valued for their unique skills and perspectives.Position Overview:The Financial Operational Analyst plays a crucial role in our organization by ensuring the efficiency and effectiveness of our...

  • Business Intelligence Analyst

    3 weeks ago

    Henderson, United States Robert Half Full time

    One of our clients is seeking a skilled Business Intelligence Analyst to join their dynamic team. The ideal candidate will have a strong background in SQL, Tableau, Redshift, and Power BI, with a keen ability to translate complex data into actionable insights. This role is crucial for driving data-driven decision-making and optimizing business...

  • Business Intelligence Analyst

    1 month ago

    Henderson, United States Robert Half Full time

    One of our clients is seeking a skilled Business Intelligence Analyst to join their dynamic team. The ideal candidate will have a strong background in SQL, Tableau, Redshift, and Power BI, with a keen ability to translate complex data into actionable insights. This role is crucial for driving data-driven decision-making and optimizing business...

  • Financial Analyst

    3 months ago

    Henderson, United States Mark IV Capital Full time

    Mark IV Capital is a privately held, growth-oriented real estate development and investment company headquartered in Newport Beach, CA focused on acquiring, developing, owning, and operating commercial real estate investments. The firm is seeking an ambitious Financial Analyst to join its southern Nevada team, working at our Las Vegas office. The role of...

  • Financial Analyst

    3 weeks ago

    Henderson, United States Mark IV Capital Full time

    Mark IV Capital is a privately held, growth-oriented real estate development and investment company headquartered in Newport Beach, CA focused on acquiring, developing, owning, and operating commercial real estate investments. The firm is seeking an ambitious Financial Analyst to join its southern Nevada team, working at our Las Vegas office. The role of...

  • Financial Analyst

    2 months ago

    Henderson, United States Mark IV Capital Full time

    Mark IV Capital is a privately held, growth-oriented real estate development and investment company headquartered in Newport Beach, CA focused on acquiring, developing, owning, and operating commercial real estate investments. The firm is seeking an ambitious Financial Analyst to join its southern Nevada team, working at our Las Vegas office.The role of...

  • Financial Analyst

    3 months ago

    Henderson, United States Mark IV Capital Full time

    Mark IV Capital is a privately held, growth-oriented real estate development and investment company headquartered in Newport Beach, CA focused on acquiring, developing, owning, and operating commercial real estate investments. The firm is seeking an ambitious Financial Analyst to join its southern Nevada team, working at our Las Vegas office.The role of...

  • BCBA - Board Certified Behavioral Analyst

    3 months ago

    Henderson, United States Discovery ABA Full time

    Job DescriptionJob DescriptionJoin a team that truly makes a difference! At Discovery ABA in Las Vegas, NV, we're dedicated to empowering children and their families with tailored support and care. As a full-time BCBA - Board Certified Behavioral Analyst with us, you'll enjoy a flexible schedule, competitive pay, and an attractive benefits package....

  • Client Specialist

    3 months ago

    Henderson, United States Baird Full time

    Challenge your thinking and build an amazing career with the best people in the financial services industry! Baird's Financial Advisors provide advice, strategies, and solutions to high-net worth individuals and families across the United States, serving as true partners. True wealth management goes beyond managing investments. At Baird, we understand it...

  • Investor Reporting

    3 months ago

    Henderson, United States Preferred Mortgage Services Full time

    Job DescriptionJob DescriptionSalary: We're looking for talented candidates who are fully vested in solving problems, curious, self-motivated, and driven by quality and success. Please note: No prior experience in Investor Reporting is required but we do require at least 2 years of experience working onsite in an office setting.PLEASE NOTE:  All...

  • Analyst BSA Testing and Monitoring

    2 months ago

    Henderson, Nevada, United States Webster Bank Full time

    If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our...