Security Operations Specialist I
3 weeks ago
Security Operations Specialist I- Raleigh [60088362]
The purpose of this position is to provide support for retailers, staff, and the general public by conducting or assisting with investigations and cases. You’ll be completing incident reports, analyzing data, conducting the daily draw process, certifying and distributing the winning numbers, as well as providing a physical security presence by monitoring all North Carolina Education Lottery (NCEL) facilities.
If you have an investigative, security, or a call center background, the North Carolina Education Lottery has an exciting opportunity for you to become a part of our Security team as a Security Operations Specialist
Successful candidates will also possess a calm demeanor when dealing with the general public and provide great customer service. Come and develop your career in this fun, friendly and fast-paced environment The Lottery was recently named one the 2024 Triangle’s Best Places to Work.
Responsibilities:
- Answers calls from retailers and players reporting thefts, frauds, fires, and other Lottery related incidents.
- Investigates Problem Claims. Analyzes reports to determine a claim’s approval or denial status.
- Responds to emails from customer service concerning missing inventory from shipments and changes Instant Ticket pack statuses.
- Conducting the daily draw process, certifying and distributing the winning numbers with either the traditional draw or RNG machines.
- Responds to onsite physical security concerns/alarms. Monitors all NCEL facilities via security cameras and access control software.
- Creating identification and access badges.
- Other duties include assisting NCEL Investigators, law enforcement, Prize Validation for Big Winners and GGuard ticket validation and KENO Threshold processes.
Requirements:
- High school diploma or equivalency. Associates Degree preferred,
- 1-2 years of experience working in a Security Operations capacity
- Experience conducting investigative interviews by phone and to detect deception, evasion, or fraud.
- Knowledge of report writing and compiling data.
- General knowledge of laws and procedures.
- Provide Customer Service and the ability to communicate effectively both orally and in writing.
- Intermediate level skills in MS Office, Excel, Word, and Access.
- Strong attention to detail
- Ability to work 2 p.m. to 2 a.m
***This position is designated as essential. It is not eligible for telework.***
Hiring Range: $46,434 (This nonexempt position will be hired at or near the posted rate.)
Closing Date: September 1, 2024
About the North Carolina Education Lottery
We raise money for a great cause All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our website www.nclottery.com.
At the North Carolina Education Lottery, we deal with winners everyday: our employees We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment.
All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).
Apply in minutes Get started by uploading your resume. Click here for our Careers Page.
Equal Opportunity Employer
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