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Network Engineer Tier II

1 month ago

Davenport, United States Twin State Technical Services LTD Full time
Job DescriptionJob DescriptionDescription:Network Engineer Tier II

Twin State Technical Services is a group of enthusiastic, family-oriented, fast-paced tech experts. We’ve been serving our clients in a variety of industries for more than 25 years. We provide our employees an atmosphere to thrive by offering stability, paid professional development, excellent insurance benefits, PTO, and a close-knit, positive culture.

We value collaboration, creativity and a focus on the best solutions for our customers. If you enjoy working with other experienced, highly skilled, and amazing IT professionals like yourself, TSTS might be for you


Earned the titles of “Best Cybersecurity Company of the Region” and “Best IT Support Company of the Region” for the third consecutive year by subscribers of the Quad Cities Business Journal. Our team of skilled engineers consistently delivers exceptional support, protecting businesses from ever-evolving cyber threats and empowering businesses in the Quad Cities region to focus on their growth and productivity.


This role delivers in our offices here in the Quad Cities.


As a Network Engineer (Tier II) you maintain, understand, troubleshoot, and resolve issues with networked systems, servers, workstations and user accounts. Your expert attention provides advanced technical support to ensure the stability and efficiency of IT infrastructure. You will handle network configuration, performance monitoring, issue resolution, and documentation maintenance. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a deep understanding of network protocols and tools.


Specific Responsibilities:

· Provide advanced technical support for users by researching, troubleshooting problems and maintaining hardware.

· Answer client questions by identifying problems, researching these problems, and then providing the corrective steps

· Improves client support by writing and maintaining documentation, managing accounts and permissions.

· Follow up with customers on existing issues or issues previously resolved

· Provide mentorship for Tier I Network Engineers and/or Interns

· Troubleshoot issues directly relating to network issues and networking equipment

· Perform other related duties as assigned


Reports To:

Network Department Manager

Requirements:Education and Experience:

· Bachelor’s degree in Computer Science or related field and 3+ years of network experience OR any combination of 5 years of education and network experience (required)

· Experience supporting/troubleshooting Windows PCs/Servers, MacOS, Active Directory, Microsoft 365, Printers, Firewalls, Switches, etc. required

· CompTIA A+ Certification, Network+ Certification, Microsoft Certifications, or any other IT Certifications are preferred


Required Skills/Experience:

· Demonstrated ability to provide outstanding customer service

· Possess excellent phone etiquette

· Highly proficient verbal and written communication skills at all levels of organizations

· Highly proficient organizational skills and attention to detail

· High network and server proficiency

· Ability to engage strong problem solving, analytical and team-work skills