Current jobs related to IT Analyst - McLean - Old Dominion National Bank

Job Type

Full-time

Description

Position Overview:

As an IT Analyst - Helpdesk Support, you will play a critical role in maintaining the efficiency and reliability of our IT systems, ensuring uninterrupted banking operations. You will be responsible for diagnosing and resolving technical issues, providing assistance to end-users, and implementing solutions to enhance IT performance. This position requires excellent problem-solving skills, technical expertise, and a strong commitment to customer service.

Key Responsibilities:

Provide frontline support to end-users, addressing IT-related inquiries and troubleshooting technical issues promptly and effectively.

Utilize helpdesk ticketing system to log, track, and prioritize support requests, ensuring timely resolution and adherence to service level agreements (SLAs).

Diagnose hardware, software, and network problems, applying systematic troubleshooting methodologies to identify root causes and implement solutions.

Install, configure, and maintain desktops, laptops, printers, and other peripherals, ensuring compatibility and optimal performance.

Collaborate with internal IT teams and external vendors to escalate complex issues and coordinate resolution efforts, maintaining open communication and transparency throughout the process.

Assist in the implementation of IT projects, including software upgrades, hardware deployments, and system migrations, following established procedures and best practices.

Conduct user training sessions and create documentation to educate end-users on IT policies, procedures, and best practices, promoting self-service and proactive problem-solving.

Stay informed about emerging technologies, industry trends, and regulatory requirements relevant to the banking sector, proactively identifying opportunities for improvement and innovation.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

This position requires sitting at a computer station or standing a teller line for extended periods of time.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:45 a.m. to 5:15 p.m.

Travel:

No extensive travel is expected for this position; however, the candidate must have reliable transportation to and from work. In addition, must be willing to travel to branch locations with-in market to provide coverage in cases deemed necessary.

Additional Eligibility Qualifications:

None required for this position.

Work Authorization/Security Clearance:

Must be eligible to work in the United States.

AAP/EEO Statement:

Old Dominion National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ODNB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ODNB expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ODNB's employees to perform their job duties may result in discipline up to and including discharge.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field.

2+ years of experience in IT support roles, preferably in a banking or financial services environment.

Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.

Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices for IT service management.

Excellent communication skills, with the ability to effectively interact with end-users of varying technical backgrounds.

Proven ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.

Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.