Manager, Telecommunications Operations

2 weeks ago


Lockhart, United States NavitsPartners Full time
Job DescriptionJob Description

Title: Manager, Telecommunications Operations

General Characteristics:

  • Manages the operations, daily planning, engineering, design, and resource allocation for the enterprise’s telecommunications functions.
  • Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces.
  • Responsible for strategic telecommunications planning and works with senior IT leadership to coordinate telecommunication plans with those of the business.
  • Develops and implements standards, procedures, and processes for the telecommunications group.
  • Plans and manages the support of new technologies, performance and reliability. Defines and negotiates service level agreements.
  • Oversees and coordinates the daily activities of the operations center. Performs a coordination role with enterprise management, vendors and customers.

Dimensions Education:

  • Bachelor’s Degree in Computer Science, Information Systems, or another related field.
  • Or equivalent work experience.

Experience:

  • A minimum of 7 years of IT work experience including managing team(s) responsible for infrastructure/network/telecommunications operations and support in multi-platform environments.

Breadth:

  • Middle level management in telecommunications operations.
  • Works under general direction of senior level management.
  • Typically manages and mentors’ supervisors, project leaders and/or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert.
  • Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive or Departmental IT Executive.



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