Case Manager

**Job Summary**

Case managers are advocates for each individual client. Their role is to help clients plan, facilitate and manage their treatment plans for aftercare and discharge planning. Case managers get to know their clients on a personal level. They learn about their families, life circumstances, legal challenges, employment status, medical needs, and any other information pertinent to managing the client’s recovery journey. Case Managers serve as an intermediary between our clients and their families, lawyers, doctors, employers, universities or any other pertinent people or entities involved in the client’s treatment plan. Case Managers communicate with counseling and UR teams on all aspects of patient care.

**Essential Duties**:

- Perform all case management requirements in accordance with designated scope, state laws, substance use treatment boards, and professional ethical guidelines.
- Maintain a patient caseload.
- Provide and document weekly coordination of care designed to improve patient adherence to treatment and follow-up care. This includes contacting providers and collecting medical records upon admission into treatment as well as overseeing patient connection and appointments with post-treatment providers and services.
- Complete aftercare assessment, discharge plans, and required contacts according to policy timelines.
- Maintain and document communication with Business Development rep. including the provision of ongoing professional coordination with the referent, family, legal, monitoring programs, EAP, and/or employer as necessary.
- Provide and document weekly sessions with patients that address recovery stability, adhering to prescribed treatment, active coordination of care, transition of care issues, behavior intervention, coordination of care, and discharge planning.
- Manage, address, and document patient behavioral concerns and crisis situations as needed.
- Attend treatment team meetings as assigned per caseload.
- Address aftercare issues related to ongoing treatment needs, MAT, transitional housing, employment, transportation, support groups, community resources, healthcare appointments, and other support services.
- Complete and/or manage completion and timely transmission of necessary treatment documentation for FMLA, Short-Term Disability Insurance, ROI’s, and other outside agency reports as needed.
- Ensure that all documentation meets policy, licensure, accreditation, and standards for services in a timely manner following the documentation policy guidelines.
- Communicate efficiently with other departments to ensure the best care for patients.
- Understand and abide by State Department standards, facility accreditation, as well as policy and procedures.
- Identify, evaluate, and address situations which may be potentially harmful to patients and report any patient or safety concerns to the assigned counselor and Clinical Director.
- Adhere to company code of ethic and always maintain professional boundaries with patients.
- Act in a manner that is respectful of patient rights and demonstrates an understanding of each patient's unique recovery needs.
- Communicate with all staff, patients, and families using excellent professional written and verbal skills.
- Participate in required clinical supervision, training, and staff meetings.
- Work as a larger interdisciplinary team along with other departments to ensure quality of care.
- Demonstrate dependability and adaptability with patients and staff.
- Maintain confidentiality of patient and company information.
- Abide by the standards of HIPAA and 42 CFR Part 2 guidelines.
- Other tasks as assigned by direct supervisor within scope of practice.
- This job description is not intended to be all-inclusive._
- Employee may perform other related duties to meet the ongoing needs of the hospital._

**Job Requirements**

**Education and/or Licensure - **Highschool diploma or GED required. Bachelors preferred.

**Experience - **Minimum of 2-year work experience in the field of substance abuse or mental health in Case Management.

**Additional Requirements -** Bi-lingual (English/Spanish) a plus. Must obtain and maintain approved CPR certification, de-escalation training, and CPI training.

**Knowledge Skills and Abilities**
- Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word and Excel and the ability to type a minimum of 30 words per minute.
- Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
- Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
- Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure with mínimal supervision.
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