Residential Plumbing Service Technician

4 weeks ago

Mechanicsburg, United States Zimmerman Plumbing & Heating, Inc. Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Company car
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Customer-based activities involved in this position require an individual who is professional, independent, adaptable, dependable, and who possesses initiative within the scope of his/her experience. The ability to effectively communicate with all customers and fellow staff. Representative duties include:

  • Perform repairs, installation, routine service and maintenance on residential and commercial plumbing equipment to the standards set forth by ZPH through initial and on-going training
  • Assess client concerns regarding plumbing and provide the necessary recommendations to address said concerns
  • Make necessary on-site repairs or schedule repairs to be completed with client approval
  • Keep detailed account of work performed during each scheduled appointment, including all necessary information and signatures
  • All on-site financial transactions for completed work by clients and the responsible handling of cash, checks, and credit cards after work is completed.
  • The ability to effectively use and take care of a company provided mobile communication device after trial employment period. Provide timely and professional communication through email, text, and phone to fellow staff and clients.
  • Utilize and understand company dispatching software
  • Maintain a professional appearance at all times through company provided uniforms and recommended attire set forth in the company handbook.
  • Perform related duties as assigned by manager, supervisor, or President
  • Physical demands include driving, getting in and out of a work truck, lifting tools and equipment in and out of a truck, climbing ladders and stairs, bending and stretching to gain access to equipment located throughout homes and businesses
  • Perform job duties without direct oversight or assistance.
  • Maintain regular communication with office personnel for status updates and job scheduling.
  • Submit parts-requests to the Parts Department for Work in Progress (WIPs) repairs and follow-through with work-in-progress jobs with clients and office staff.
  • Provide thorough and prompt follow-up communication to clients
  • Maintain a clean, organized and fully stocked company vehicle. Company vehicles are to be washed weekly and waxed twice a year.
  • Provide personal tools as set forth by company tool policy
  • Working hours typically between 7 a.m. and 4 p.m. Monday through Friday with the understanding that hours will fluctuate. Some Saturdays may be available. Schedules will be determined at the time of hire. After-hours coverage will be determined by Plumbing Supervisor.
  • Provide all clients with absolute discretion and privacy regarding them, their family, home and anything therein before, during, and after work is completed
  • Keep all client relationships consistent, positive and only as working relationships
  • Adherence to ZPH handbook, policies and procedures

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