Customer Service Representative

4 weeks ago

Mechanicsburg, United States Zimmerman Plumbing & Heating, Inc. Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Our Customer Service Representatives (or CSR's) are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.

Duties Include:
  • Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
  • Scheduling and organizing appointments for customers
  • Dispatching technicians to job sites
  • Utilizing computer system for a multitude of tasks
  • Answering and transferring callers to the appropriate department and staff member
  • Taking and distributing messages as needed
  • Updating and keeping customer and company information current
  • Performing general clerical and administrative functions
Job Qualifications:
  • High school diploma or equivalent
  • Experience and physical ability to perform all modern business office roles
  • Excellent telephone and customer service skills
  • General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar
  • Ability to handle multiple tasks efficiently and timely
  • Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
  • Strong organizational skills required

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