Outreach Specialist for Homeless and Substance Abuse Mental Health Services
3 weeks ago
Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.
MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.
MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.
MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.
MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.
Outreach Specialist
35 hours per week / $24.00 - $25.00 per hour
(The actual compensation will be determined based on experience and other factors permitted by law.)
Summary: Under the direct supervision of the Program Manager, provide outreach, engagement, and linkage to services for individuals experiencing homelessness in the City of Long Beach. Work collaboratively as a part of a team providing services to individuals experiencing homelessness with possible mental health, substance use, and physical health conditions based on psychosocial rehabilitation model of treatment and services.
Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the agency’s operations. MHALA is an equal opportunity employer and service provider. The agency will consider individuals with a criminal history.
- Coordinate and provide outreach services for individuals experiencing homelessness in the City of Long Beach
- Assist individuals in accessing resources for basics needs (food, clothing, shelter)
- Work collaboratively as part of an integrated team to provide outreach and linkage to community-based case management, housing resources, mental health and primary care services to individuals experiencing homelessness
- Assist in devising and implementing strategies for engaging hard-to-serve individuals who are unhoused
- Make independent assessments to identify individual needs as necessary and initiate communication and collaboration within the integrated team and with referral sources to provide the resources to meet those needs
- Utilize evidence based practices in service delivery such as motivational interviewing, harm reduction, housing first, supported employment and education, and intensive case management
- Assist individuals to gain or increase income from general relief, social security, disability, or employment
- Assist individuals to access existing transportation resources
- Assist individuals to obtain necessary documents as needed/required for housing resources (ID, social security card, birth certificate)
- Provide health education, resources, and connection to community health providers
- Provide access to harm reduction supplies/services and refer/link participants to community substance abuse treatment resources as appropriate (i.e., detox/medical care, outpatient treatment, sober living/residential programs, counseling)
- Build collaborative partnerships with existing and new community resources and providers for linkage and support purposes.
- Complete all documentation and maintain all paperwork and other required documentation as required for program compliance and accountability in accordance with MHALA standards and funding source requirements.
- Participate in staff and community meetings and the day-to-day operations of the program as needed
Position Requirements:
- High school diploma or GED with minimum one year of homeless services or related experience required
- Bachelor degree in a human service or related field preferred
- Must have good basic English writing skills, good basic computer skills and be highly organized. Must have excellent communication skills.
- Proficient in computer applications such as Microsoft Word/Office, Excel, and Outlook
- Must be able to have the ability to juggle multiple tasks without losing productivity.
- Must function well in a team-oriented approach to member services; demonstrate knowledge of community resources
- Must possess a high level of tolerance and understanding for a work atmosphere that is very busy and highly unstructured and for individuals who present for services with urgent multiple needs, issues and problematic behavioral characteristics
- Must know or very quickly become knowledgeable of the characteristics of individuals who are substance abusing and/or dually diagnosed, and have knowledge of local services available for dually diagnosed individuals
- Flexible work schedule to include some evenings or weekends
- Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment
- CPR certification
- TB clearance and re-testing as required are conditions of employment
- COVID-19 vaccination is required for this position. Accommodations will be considered with proof of a legal exemption.
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