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Assistant Studio Manager SILVER SPRING Maryland
5 months ago
Looking for a leader who loves driving sales, giving great customer service, and leading a team to be their very best.
Ready to know the ropes as well as you know your members names, to step in when your manager steps out, to balance each others strengths, to set goals and surpass them...then Orangetheory just might be looking for you.
Every day will be different but, youll be representing the Orangetheory brand as you share the science of this workout you want everyone to love as much as you do.
As ASM you will be responsible for creating a positive, high energy, respectful OTF studio environment and you are the front line of defense for Studio Manager. You are responsible for driving the Sales Funnel and personally delivering and coaching the studio team on critical business measures such as Intros Booked, New Joins, Upgrades, Cancels, Winbacks and Freezes. Responsible for managing all front of house aspects of OTF using the OTF model
ASM roles and responsibilities include but are not limited to:
Begin shift by analyzing upcoming classes and tasks for the day and setting the team up to win.
Deliver individual sales goals and manage and motivate the team to deliver their target.
Maintain a clean and safe studio for members and team.
Ensure that all Leads are being properly followed up on by team members to book intro class in a timely manner using the OTF communication protocol.
Manage Declined auto-pays and follow up with expiring credit cards.
Follow up on Missed Guests and work towards getting them back in the studio.
Process Freezes/Terminations in a timely manner along with sending proper email communication to member.
Ensure that all classes on shift have been reconciled properly and pre-plan for next days classes.
Attend weekly leadership meetings with SM, HC, and other ASMs.
Act as the point of reference for any member or general issues/concerns that may arise while the Studio Manager is not present and report back to Studio Manager to discuss next steps.
Train and educate SAs for success using the given training program implemented by
your studio manager while adhering to the OTF model.
Assist Studio Manager with studio marketing and community outreach.
Assist Studio Manager in planning and leading monthly team meetings and Sales focused meetings.
Benefits:
Monthly commission and bonus opportunities range between an additional $200-$1000+/mo
Free Orangetheory Fitness workouts at our studio
Orangetheory Retail - Eligible for a discount on clothing
Paid Time Off accrues after 90 days in role
401k eligible after 3 months of service
Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studios hiring manager if you are selected to move forward in the interview process.
