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Optical Department Manager

2 months ago

Saint Louis, United States Rosen Optometry (C) Full time
Job DescriptionJob DescriptionBusy Private Practice in South St. Louis County seeks experienced Optical department manager. The ideal candidate is technically proficient with a strong knowledge of optical lens properties, electronic medical records, and troubleshooting skills. Strong sales and customer service skills, including the ability to manage and resolve complex customer issues with empathy and professionalism. Along with strong conflict resolution skills and patience. Able to work effectively in fast paced team environment. Experienced in leading or mentoring team members. Strong interpersonal skills with a collaborative approach to problem-solving.ResponsibilitiesInclude the following. Other duties may be assigned:
  • Customer reception and service.
  • Maintain patient records, schedule appointments, collect payments.
  • Obtain Insurance information and authorization, facilitate insurance billing and collection.
  • Process and follow up on orders with laboratories.
  • Maintain Inventory.
  • Maintain cleanliness and overall style of dispensary, including displays.
  • Identify patient’s eyewear needs and educate patient about eyewear options.
  • Properly fit, troubleshoot, and adjust eyewear.
  • Assist in the selection of fashionable eyewear.
  • Promote eyewear, contact lens, and eye product sales.
  • Participate in continuing education regarding products and sales.
  • Assist Office Manager with training of Opticians and Optical Dispensers.
  • Assist Office Manager with staff scheduling of Optical department.
  • Supervise safe and efficient operation of In Office Finishing.
  • Supervise and maintain optical sales and service.
  • Assist Office Manager in maintaining Inventory levels, and procedure
  • Supervise dispensary appearance, cleanliness and displays.
  • Assist Office Manager in maintaining correct insurance fee schedules.
Required Skills
  • High School diploma.
  • Outstanding customer service skills.
  • General clerical and retail computer system skills.
  • Proficiency with Electronic Medical Records.
  • Sales and Optical dispensing skills.
  • Knowledge and understanding of insurance benefits and claims submission.
  • ABO certification (preferred) but not required.