Service Manager

4 weeks ago

Clarkston, United States Zoom Drain of Metro Detroit Full time
Job DescriptionJob Description

Job Summary:

The Service Manager is a critical leadership role at Zoom Drain, responsible for managing the service team to achieve outstanding customer satisfaction, uphold high levels of workmanship, and meet the company’s sales and operational goals. The role demands strong leadership, a commitment to ongoing training, and a customer-first attitude.

Key Responsibilities:

  • Oversee daily operations and provide early morning support to Dispatchers, Field Supervisors, and Service Technicians to ensure optimal service delivery.
  • Develop and implement strategies for business growth, including identifying new market opportunities and enhancing customer service protocols.
  • Foster strong relationships with existing customers and engage in outreach to potential clients to expand the company's market presence.
  • Lead and mentor the service team, conducting training, inspections, and overseeing the progression from Apprentice to Technician to ensure high-quality service.
  • Implement and uphold company policies and procedures, ensuring all team members adhere to industry standards and compliance requirements.
  • Analyze service department performance and sales activities, identifying trends and areas for improvement to meet or exceed sales goals.
  • Coordinate recruitment, training, and retention strategies for Service Technicians and Apprentices, promoting a culture of professionalism and continuous learning.
  • Manage the service department budget, resources, and equipment, ensuring cost-effective operations and maintenance of company standards​​.

Skills and Qualifications:

  • Proven experience in service management, preferably in the plumbing, HVAC, or drain service industry.
  • Use of or willing to learn Service Titan software
  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
  • Technical proficiency in plumbing and drain services.
  • Ability to handle high-pressure situations and make customer-centric decisions.
  • Proficient in time management and organizational skills.
  • Knowledge of industry safety standards and regulations.

Benefits and Compensation:

  • Competitive salary with bonus potential based on the department’s performance.
  • Paid Time off
  • Continuous professional development and training.

Working Hours:

The Service Manager is expected to be available to support the service team during peak operational hours and for emergency situations. Typical support hours are early morning through mid-morning with additional responsibilities throughout the day​​.

Powered by JazzHR

MERay4kavM

  • Service Manager

    2 months ago

    Clarkston, United States Zoom Drain of Metro Detroit Full time

    Job Summary: The Service Manager is a critical leadership role at Zoom Drain, responsible for managing the service team to achieve outstanding customer satisfaction, uphold high levels of workmanship, and meet the company's sales and operational goals. The role demands strong leadership, a commitment to ongoing training, and a customer-first attitude. Key...

  • Service Manager

    2 months ago

    Clarkston, United States Zoom Drain of Metro Detroit Full time

    Job DescriptionJob DescriptionJob Summary:The Service Manager is a critical leadership role at Zoom Drain, responsible for managing the service team to achieve outstanding customer satisfaction, uphold high levels of workmanship, and meet the company’s sales and operational goals. The role demands strong leadership, a commitment to ongoing training, and a...

  • Service Advisor

    4 weeks ago

    Clarkston, United States Bowman Chevrolet, Inc. Full time

    As a Service Advisor, you are the first point of contact with our customers. From greeting vehicle owners on arrival, to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant...

  • Food Service Employee

    1 month ago

    Clarkston, United States State of Georgia Full time

    Job Summary The Georgia Department of Education's (GaDOE) - Atlanta Area School for the Deaf located in Clarkston, GA, is recruiting for two Food Service Employees. Under broad supervision, the job responsibilities include but not limited to: Description of Duties * Prepares meals in a state school cafeteria using specialized equipment * Prepares and...

  • Food Service Employee

    3 weeks ago

    Clarkston, United States State of Georgia Full time

    Job Summary The Georgia Department of Education's (GaDOE) - Atlanta Area School for the Deaf located in Clarkston, GA, is recruiting for two Food Service Employees. Under broad supervision, the job responsibilities include but not limited to: Description of Duties * Prepares meals in a state school cafeteria using specialized equipment * Prepares and...

  • Cashier/customer Service

    6 days ago

    Clarkston, United States Atl Exotic smoke & vape Full time

    **About us** Atl Exotic's is a local owned smoke shop with all your favorite products including a variety of exotic snacks & drinks imported from all over the country Customer Service Associate / Cashier **Duties**: - Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner. - Process customer...

  • Food Service Employee.

    1 month ago

    Clarkston, United States GeorgiaGov Full time

    Job Summary The Georgia Department of Education’s (GaDOE) - Atlanta Area School for the Deaf located in Clarkston, GA, is recruiting for two Food Service Employees. Under broad supervision, the job responsibilities include but not limited to: Description of Duties Prepares meals in a state school cafeteria using specialized equipment Prepares and...

  • Food Service Employee.

    4 weeks ago

    Clarkston, United States GeorgiaGov Full time

    Job Summary The Georgia Department of Education’s (GaDOE) - Atlanta Area School for the Deaf located in Clarkston, GA, is recruiting for two Food Service Employees. Under broad supervision, the job responsibilities include but not limited to: Description of Duties Prepares meals in a state school cafeteria using specialized equipment Prepares and...

  • Resident Services Coordinator

    3 weeks ago

    Clarkston, United States Carroll Company Full time

    Job DescriptionThe Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities...

  • Experienced Service Advisor

    2 weeks ago

    Clarkston, United States Feldman CDJR of Clarkston Full time

    At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive.  Our rapid growth and fast-paced environment make this an exciting workplace.  With dealerships now across Michigan and Ohio, opportunities for advancement are limitless.  We focus on professional growth and rewarding highly motivated employees...

  • Client Service Associate- Clarkston, MI

    1 month ago

    Clarkston, United States Raymond James Financial, Inc. Full time

    **Description** **Job Summary** Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high...

  • Client Service Associate- Clarkston, MI

    4 weeks ago

    Clarkston, United States Raymond James Financial, Inc. Full time

    **Description** **Job Summary** Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high...

  • Sales Manager

    2 months ago

    Clarkston, United States Zoom Drain of Metro Detroit Full time

    Job DescriptionJob DescriptionSales Manager Job DescriptionCompany Overview: Join our team at Zoom Drain, an industry leader in the Drain and Sewer Industry. We are dedicated to providing exceptional service and innovative solutions to our customers. With a focus on professional growth and a commitment to excellence, we offer a dynamic work environment where...

  • Sales Manager

    4 weeks ago

    Clarkston, United States Zoom Drain of Metro Detroit Full time

    Job DescriptionJob DescriptionSales Manager Job DescriptionCompany Overview: Join our team at Zoom Drain, an industry leader in the Drain and Sewer Industry. We are dedicated to providing exceptional service and innovative solutions to our customers. With a focus on professional growth and a commitment to excellence, we offer a dynamic work environment where...

  • FOH General Manager

    4 weeks ago

    Clarkston, United States Tavern Hospitality Group Full time

    Job DescriptionJob Description15th Street Tavern is looking for a Restaurant Manager to lead multiple aspects of our business. You will help deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will...

  • General Manager

    2 weeks ago

    Clarkston, United States Domino's Full time

    ABOUT THE JOBExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures...

  • Customer Service/Call Center Representative

    1 week ago

    Clarkston, Georgia, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionWork Schedule: Monday - Friday, 8:00 AM - 5:00 PM (In-Office)Job Type: Temporary/Contract PositionJob Summary:LHH Recruitment Solutions is currently searching for an experienced customer service/call center professional for an upcoming project. In this role the candidate will be the first point of contact for customers. Primary...

  • Branch Manager

    4 weeks ago

    Clarkston, United States MRI Spokane Full time

    Branch Manager Clarkston, WA BRANCH MANAGER - JOB DESCRIPTION As a part of the Bank's management and leadership team, you will utilize your sales, banking and management experience to be an instrumental part of the Bank's team. Our Branch Managers oversee the operations and sales functions of a branch while delivering superior customer service. You will lead...

  • Branch Manager

    2 weeks ago

    Clarkston, United States MRI Spokane Full time

    Branch Manager Clarkston, WA BRANCH MANAGER - JOB DESCRIPTION As a part of the Bank's management and leadership team, you will utilize your sales, banking and management experience to be an instrumental part of the Bank's team. Our Branch Managers oversee the operations and sales functions of a branch while delivering superior customer service. You will lead...

  • Restaurant Assistant Manager

    1 month ago

    Clarkston, United States Taco Bell Full time

    Restaurant Assistant Manager Clarkston, WA Full Job Description We are looking for restaurant Assistant Managers to join the CLC Restaurant Team in working for one of the most innovative brands out there. You'll help manage the business, delight our customers with a great experience, and lead our people to achieve team goals. We pride ourselves on a...