Patient Account Representative
2 weeks ago
Position Title: Patient Accounts Representative
Department: Fiscal Services
Reports To: Patient Financial Services Manager
Supervises: N/A
Entry Level Qualifications:
High School Diploma and one (1) year experience in billing/collections in a healthcare setting. Must be able to type accurately at 50 wpm. Must be able to work with minimal supervision and have good organizational skills and be able to communicate effectively.
- Must be able to see at 20/40 corrected in each eye and hear (hearing aid acceptable).
- Must be able to continuously sit for approximately 7hrs. per 8-hour shift.
- If recovering, two year of continuous verifiable abstinence.
General Responsibilities:
Billing and collection of all claims (insurance & private pay).
Know and abide by the general provisions of 42 CFR Part 2, Confidentiality of Drug and Alcohol Abuse Patient Records , and 45 CFR Health Insurance Portability and Accountability Act. This position has unrestricted access to patient identifying information.
Essential Functions:
- Insurance verification.
- Accurately utilize company database to key pertinent information regarding guarantors, insurance and financials.
- Follow up with patients and their family members regarding insurance certifications and financials until all tasks are completed.
- Maintain collection notes in the computer system documenting all billing and collections activity according to policies.
- Review and roll facility census as well as be able to post and accurately batch charges to patient’s accounts.
- Maintain the patient’s financial folder with copies of the face sheet, admission forms, verification and pertinent releases and authorizations.
- Filing, pulling closed folder accounts and reconciling closed folders to send to storage off site.
- Must be able to work in a cooperative manner with co-workers, managers, clients and prospective clients.
- Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients' needs and concerns.
- Must be able to work in constant state of alertness as to perform the job in a safe manner.
- Regular attendance.
- Other duties as assigned.
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