Bilingual Patient Support Assistant
4 weeks ago
Patient Support Assistant-Bilingual
Corporate Staff · Ocoee, FL
My Health Onsite manages employer sponsored health and wellness centers. Our medical team takes time to build strong relationships with our patients. No one is rushed in and out, and no one is a "number." Patients (ages 8 and up) may access a range of medical services including x-ray, onsite pharmacy, wellness services, and treatment for acute illnesses and chronic conditions. Our programs go beyond caring for the sick and injured - we make prevention our number one goal.
Summary:
Our Patient Support Assistant role is an integral part of our growing team. This position supports all our health centers inbound calls by assisting new and existing patients via phone. Duties include answering patient’s questions, scheduling appointments, creating and updating patients accounts and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required.
Schedule: Monday - Friday 8am - 5pm, with possible Saturday and Sunday rotation as business needs
Essential Responsibilities:
- Must be able to handle high volume inbound and/or outbound calls.
- Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses.
- Schedule proper type of appointments by obtaining all pertinent details and maintaining accuracy in data entry.
- Identify and escalate priority issues.
- Provide exceptional customer service.
- Ability to document issues and resolutions.
- Meet the department KPI and performance goals set forth by management.
- Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives.
- Adhere to all company policies and procedures and abide by HIPAA regulations.
Minimum Qualifications:
- High School Diploma
- Have at least 1 year in a call center environment
- Excellent customer service skills
- Fluent in Spanish
- Ability to successfully relate to and communicate with team members and patients
- Strong team player willing to take direction, initiate business activities and work well with management staff and peers
- Self-starter able to work with minimal supervision/direction and ability to multitask
- Professional demeanor and presentation
- Strong and effective written communication skills
- Strong knowledge of computer systems including Microsoft Outlook, Word, and Excel
- Ability to organize work effectively and establish priorities
- Experience with EMR system is a plus
Benefits:
- Medical, Dental & Vision Insurance
- 401k with Company Match
- Generous Paid Time Off & Holidays
-
Bilingual Patient Support Assistant
2 weeks ago
Ocoee, United States My Health Onsite Full timePatient Support Assistant-Bilingual Corporate Staff • Ocoee, FL My Health Onsite manages employer sponsored health and wellness centers. Our medical team takes time to build strong relationships with our patients. No one is rushed in and out, and no one is a "number." Patients (ages 8 and up) may access a range of medical services including x-ray, onsite...
-
Bilingual Patient Support Assistant
1 month ago
Ocoee, United States My Health Onsite Full time**Patient Support Assistant-Bilingual** Corporate Staff - Ocoee, FL My Health Onsite manages employer sponsored health and wellness centers. Our medical team takes time to build strong relationships with our patients. No one is rushed in and out, and no one is a "number." Patients (ages 8 and up) may access a range of medical services including x-ray,...
-
Nursing Assistant II
2 hours ago
Ocoee, United States Orlando Health Full timePosition Summary The Orlando Health Advanced Rehabilitation Institute is a world-class provider of specialty rehabilitation services for patients 12 and older. Our team includes physicians and therapists dedicated to helping you overcome complications related to stroke, brain injuries, spinal injuries, amputations and other conditions that affects your...
-
Certified Nursing Assistant
51 minutes ago
Ocoee, United States Lake Bennet Center for Rehabilitation and Healing Full timeLake Bennet Center for Rehabilitation and Healing is a 120-bed Skilled Nursing facility. Our beautiful health care center provides restorative care for short term rehabilitation, as well as subacute care. We are now hiring per diem Certified Nursing Assistants ( CNA ) are passionate about working together to provide the highest level of care and support....
-
Assistant Nurse Operations Manager
1 week ago
Ocoee, Florida, United States Orlando Health Full timePosition Summary: The Assistant Nurse Operations Manager (ANOM) is responsible for the management of their designated unit/department, including nursing practice and administrative oversight of the area. In conjunction with the Unit/Department Nursing Operations Manager, the ANOM provides guidance and direction on all aspects of unit operations including...
-
Social Media Support Specialist
4 days ago
Ocoee, Florida, United States Westgate Resorts Full timeJob Description The Social Media Support Specialist will assist with customer service through email, online chats, surveys, reviews, or social media platforms like Sprout Social to customers with questions, concerns, or confusion about a particular product or service. The ideal candidate will have a positive attitude, know how to exercise sound judgment,...
-
Hospital CEO
2 weeks ago
Ocoee, United States EVEREST REHABILITATION HOSPITALS Full timeJob DetailsJob LocationOcoee Facility - Ocoee, FLDescriptionThe following statements are intended to describe the general nature and level of work being performed and are not intended to be a complete list of all responsibilities, duties, and skills required. SUMMARY:The Chief Executive Officer is responsible for meeting the identified needs of a hospital...
-
Guest Services Representative
1 week ago
Ocoee, United States Orlando Health Full timePosition Summary Provides directions to guests/team members within the hospital system, and the Orlando area. * This is a pool position which gurantees only 1 shift per week. Responsibilities Essential Functions * Escorts guests to their in-hospital destinations as needed. * Maintains current knowledge of hospital personnel, departments and their...
-
Licensed Practical Nurse
3 hours ago
Ocoee, United States West Orange Center Full timeLicensed Practical Nurse (LPN) & Certified Nursing Assistant (CNA)Let Empire Care Centers Be Your Next Chapter in 2024 NEW Competitive Wage Scale, Outstanding Shift Differentials, Weekend Warrior, Comprehensive Benefits, 401k, and more! $3,000 to $5000 Sign-On Bonus! (depending on role)Full- time, Part-time, and PRN Available • Meadows Center for Nursing...
-
Respiratory Therapist- Nights
2 weeks ago
Ocoee, United States Orlando Health Full timePosition Summary Assess, treat, and care for patients with breathing disorders. Initiate and conduct therapeutic procedures; maintain patient records; And select, assemble, check and operate equipment. Responsibilities Essential Functions * Demonstrates competency in respiratory therapeutics and in the use of non-invasive ventilators, pulmonary...
-
Unit Secretary
2 weeks ago
Ocoee, United States Orlando Health Full timePosition Summary Responsible for routine clerical/secretarial tasks for persons in a nursing unit. Responsibilities Essential Functions Acts as a receptionist on the unit, greeting and directing visitors, personnel and others in a courteous and informative manner. Transcribes physicians' orders promptly, accurately and completely according to...
-
Endodontist
6 days ago
Ocoee, United States Smile Design Dentistry Full timeAre you looking to join a team that is solution-driven, motivated to learn and demonstrates compassion with both their teammates and patients? At Smile Design, we celebrate our wins and commitment to helping others. We build confidence through meaningful interactions, warm experiences, and ongoing education. Our mission: By encouraging empowerment, we...
-
RN, Cornerstone Hospice House
4 hours ago
Ocoee, United States Chapters Health System Full timeRN, Cornerstone Hospice House -3 -12 hour DAY shiftIt's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every...
-
Neurotechnologist III
2 weeks ago
Ocoee, United States Orlando Health Full timePosition Summary Position Summary Under the general direction of the Neurodiagnostic Manager, the technologist performs electroneurodiagnostic testing in nerve conductions, Electroencephalograms and Evoked Potentials. The technologist must show competencies in Electroencephalograms, and 4 additional modalities (Long term monitoring, Ambulatory EEG, Nerve...
-
Per-Diem RN, Cornerstone Hospice House
5 hours ago
Ocoee, United States Chapters Health System Full timePer-Diem RN, Cornerstone Hospice House (days and nights)It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities...
-
Endodontist
2 weeks ago
Ocoee, United States Smile Design Dentistry Full timeAre you looking to join a team that is solution-driven, motivated to learn and demonstrates compassion with both their teammates and patients? At Smile Design, we celebrate our wins and commitment to helping others. We build confidence through meaningful interactions, warm experiences, and ongoing education. Our mission: By encouraging empowerment, we...
-
Evening Nursing Supervisor Sign on Bonus
2 weeks ago
Ocoee, United States Ocoee Health Care Center Full timeJoin Our Team as a Valued Evening Nursing Supervisor! "If you're a Registered Nurse (LPN/RN) committed to providing exceptional care in a nursing home environment, with a deep dedication to patient well-being, a supportive work atmosphere, and a strong desire for professional growth, then West Orange is the perfect fit for you." Why Choose Us: * Quality...
-
Customer Service Representative
15 hours ago
Ocoee, United States FYZICAL Ocoee Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Ocoee, FL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Guest Services Representative
2 weeks ago
Ocoee, United States Orlando Health Full timePosition Summary: Provides directions to guests/team members within the hospital system, and the Orlando area. *This is a pool position which gurantees only 1 shift per week. Responsibilities: Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in...
-
Orlando Health is seeking a BE/BC
1 month ago
Ocoee, United States Orlando Health, Inc. Full timeThe Orlando Health Cancer Institute is seeking an established Board Eligible/Board Certified - Adult Otolaryngologist /ENT to join our comprehensive and rapidly growing healthcare system. This position would include both outpatient clinic as well as inpatient/call coverage at our Level-1 Trauma Center, Orlando Regional Medical Center, or another one of...