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Customer Service Associate

2 months ago

Reading, United States Service 360 Group Full time
Job DescriptionJob Description

Service 360 Group is currently hiring for a full-time Customer Service Associate - Service Dispatcher to schedule appointments and dispatch our technicians as well as perform general administrative duties in the Berks County, PA area. This dispatch position earns a competitive wage, depending on experience.

In addition to competitive pay and our supportive culture, we offer our office team the following benefits:

  • Work-from-home flexibility
  • Cell phone allowance
  • Company apparel
  • Annual performance reviews
  • Weekly pay
  • Steady year-round work

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy If you have administrative and dispatch experience, just fill out our initial mobile-friendly online application. We hope to meet you soon


DAY-TO-DAY

This customer service - dispatch position typically works in the office Monday-Friday from 7 am - 4 pm.

As a Customer Service Associate / Service Dispatcher, you are the glue that holds our company together You assist with incoming calls, handle customer service issues, and follow up by coordinating with the appropriate field manager. For each new client, you create customer files and enter their site and job information into Service Titan. You also schedule and manage all appointments for our service department as well as dispatch technicians to jobs. Additionally, you manage preventative maintenance contracts, type up quotes and estimates for customers, and coordinate the delivery of marketing materials.

After service appointments are completed, you follow up with customers to ensure their satisfaction. As needed, you issue vendor purchase orders for service department purchases. You also prepare customer invoices for final accounting review and submission to the client as well as process credit card payments.

Your administrative duties include keeping detailed staff meeting notes, updating meeting documents, filing documents, and logging any purchases made on the company credit card. As a team player, you prepare any marketing or service lead reports when they are requested, keep quotes lists for service managers, and lend a helping hand to your office staff. As required, you apply for permits and attend platform and software training. Our customers appreciate your efforts, and you find great satisfaction in knowing that you serve in such an important role with our company


ABOUT SERVICE 360 GROUP

We are an experienced, full-service contractor that handles each job with professionalism and excellence. We do not compromise on service, when you reach out to us, you receive quality, integrity, and dependability. To remain one of the top service companies in the area, we stay dedicated to serving our residential and commercial clients' needs to the highest standard. No matter the project, our team works with timeliness, attention to detail, and service-minded attitudes to get the job done.

Working in a constantly evolving environment, we strive to provide our employees with an honest and helpful work environment, where we work individually and collectively to achieve goals. Our team operates on the core values of Thoughtfulness, Respect, Integrity, Professionalism, and Loyalty to maintain our number 1 spot and reputation within the community. As we continue to improve and rebrand we strive to hire like-minded individuals who can dedicate themselves to exceptional workmanship. In return, we provide a positive workplace, great pay, and exceptional benefits.


OUR IDEAL CUSTOMER SERVICE ASSOCIATE - SERVICE DISPATCHER

  • Responsible and reliable - adheres to strict deadlines and follows through on tasks
  • Punctual - effectively prioritizes multiple tasks with excellent time management skills
  • Self-starter - strives to accomplish tasks and complete objectives
  • Team player - works well in a collaborative environment
  • Detail-oriented - pays close attention to detail with strong analytical skills

If this sounds like you, keep reading about this amazing opportunity to utilize your administrative and dispatch experience


REQUIREMENTS FOR A CUSTOMER SERVICE ASSOCIATE - SERVICE DISPATCHER

  • Proficiency with MS Office applications including Word, Excel, and Teams
  • Ability to be assertive while remaining professional
  • Dispatching - Scheduling experience in the service industry

Experience in Service Titan is beneficial but not required. If you meet the above requirements and you can effectively prioritize multiple administrative tasks, we need you. Apply today to join our office team as a Customer Service Associate - Service Dispatcher

Location: 19612