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Customer Success Representative

4 months ago

Sausalito, United States ReviewPoint Full time
Job DescriptionJob Description

Join ReviewPoint as a Customer Success Representative

Are you ready to make waves in the dynamic world of start-ups? ReviewPoint, a fast-growing tech company located in the picturesque town of Sausalito, CA, is on the lookout for a passionate and driven Customer Success Representative to join our innovative team. This is not your typical 9-to-5 job; it's a thrilling split hybrid role that offers the perfect blend of in-office collaboration and flexible remote work. If you're eager to be part of a vibrant start-up culture and have a knack for ensuring client satisfaction, we want to hear from you

About Us:
ReviewPoint is revolutionizing the way businesses handle marketing automation and customer feedback. Our cutting-edge platform empowers companies to turn customer insights into actionable strategies, fostering growth and enhancing customer satisfaction. Located in the heart of Sausalito, you'll be working with a team of creative thinkers and tech enthusiasts who are passionate about boosting local businesses across the United States.

What You’ll Do: As a Customer Success Representative at ReviewPoint, you'll be at the forefront of our client success strategy. Your day-to-day responsibilities will include:

  • Client Support: Provide top-notch support to clients through phone calls, Zoom calls, text, and email, ensuring they have the best experience with our platform.
  • Onboarding and Training: Guide new clients through onboarding, ensuring they understand and can effectively use our platform.
  • Client Retention: Develop strategies to keep clients engaged and satisfied, addressing their concerns proactively.
  • Problem Solving: Act as a trusted advisor, troubleshooting issues and providing innovative solutions to enhance client satisfaction.
  • Performance Tracking: Monitor client performance, provide regular reports, and offer proactive recommendations to optimize their use of our platform.
  • Collaboration: Work closely with our sales, marketing, and product teams, participating in feedback loops to meet and exceed client needs.

What We’re Looking For:

  • Experience: 2+ years of customer success or support experience, preferably in an agency, tech, or start-up environment.
  • Communication Skills: Exceptional verbal and written communication skills with the ability to articulate complex concepts clearly.
  • Customer-Centric: A genuine passion for helping clients succeed and a proactive approach to problem-solving and service.
  • Tech-Savvy: Comfortable with technology and quick to learn new tools and platforms. Things change and advance quickly; therefore, a high level of flexibility and adaptability is essential for this role.
  • Adaptable: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Team Player: Must have a growth mindset and the ability to work effectively with cross-functional teams. Please, no fixed mindsets or egos.

Why ReviewPoint?

  • Innovative Environment: Be part of a cutting-edge start-up transforming the automated marketing industry.
  • Flexible Work: Enjoy the best of both worlds with our split hybrid model, offering a mix of in-office and remote work.
  • Stunning Location: Work in beautiful Sausalito, CA, surrounded by scenic views and a vibrant community. Office paddle boards and e-bikes included.
  • Career Growth: Opportunity to grow with a rapidly expanding company and shape your career path.
  • Team Spirit: Join a go-getting team that values grit, tenacity, growth, and action over deliberation.

Ready to embark on this exciting journey with us? Apply now, and let's shape the future of marketing automation and customer feedback together

To apply, please send your resume and a brief note detailing your experience and why you're the perfect fit for the Customer Success Representative role at ReviewPoint. To flex your attention to detail, please include the phrase ''genie in a bottle.'' Applications can be emailed directly to careers@reviewpoint.com.

ReviewPoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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