Flooring Manager

2 weeks ago


Madison, United States Montgomery's Full time
Job DescriptionJob DescriptionSalary: DOE

Position: Flooring Manager

Category:  Exempt

Job Summary

Manages and oversees all facets of flooring department, including devising and implementing sales strategies; forecasting sales, training, and supervising estimators, helping the sales team with flooring sales process.


Qualifications

·         Bachelor’s degree or equivalent work experience

·         Self-motivated with a strong work ethic.

·         Enthusiastic, positive attitude.

·         Ability to communicate well with others and possess good problem solving ability.

·         Possess basic computer knowledge, including previous experience with retail order entry software a plus.

·         Availability to work weekends required, along with overall scheduling flexibility.

·         Valid driver’s license required.

·         5 years of supervisory experience preferred

•     Must be able to interact with all levels of management.

•     Several years’ sales experience is required, retail flooring, preferred.

     

Duties and Essential Job Functions

  • Manage and coordinate activities of installers
  • Perform sales management duties when working the floor on weekends and days when sales manager is off
  • Ensure accurate selection of customer orders
  • Manage accurate inventory
  • Manage calls and challenges from the field
  • Job Costing, analyzing and managing margins
  • Operate and facilitate organization of TRAX system
  • Direct the sales team in regard to company policy and process
  • Help negotiate and close sales
  • Be involved with customer interactions when needed so that all customers are taken care of
  • Sell flooring, including glass tile and floor care products
  • Greeting customer on the sales floor and determining their wants and need.
  • Keeping up-to-date on the wide selection of floors we have to offer along with the benefits and warranties provided by each.
  • Provide outstanding customer service.
  • Writing computer-based sales orders.
  • Helping work through and following up after completion of job.
  • Building client relationships. 
  • Take overflow and facilitate Be-Back guests
  • Networking regularly and working effectively with other store employees.
  • Executing sales strategies.
  • Receiving payment or obtain credit authorization.
  • Using computer database to research availability of merchandise and to process orders.   
  • Answering questions from and providing information to customers.
  • Assisting customers with flooring explaining features and benefits of various types of flooring.
  • Visiting customer’s homes or workplace to provide product and design advice.
  • Maintain showroom by keeping samples and displays neat, current, and clean.
  • Prospecting for new business.
  • Make management decisions if a customer situation arises


Other Functions and Responsibilities

·         Perform various duties as assigned.


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