International Customer Service Support

1 week ago

Pittston, United States PowerRail Distribution Inc Full time
Job DescriptionJob DescriptionCompany Description

PowerRail Distribution Incorporated is a certified AAR M-1003 distributor, manufacturer and remanufacturer of aftermarket locomotive parts, offering a wide range of products.  We are North America’s leading aftermarket parts provider, supporting both EMD and GE locomotives. In addition to our broad locomotive line, we also provide products for Passenger Transit, Marine and Power Generation markets.

WE ARE AN EMPLOYEE-OWNED COMPANY

We offer:

  • Competitive compensation.
  • Excellent benefits including health, dental, vision, life, disability, Flex Spending, 401(k) and Employee Stock Ownership with profit sharing
  • Stimulating work environment with unlimited growth potential.
Job Description

The person in this role supports our inside and outside sales team and international customers primarily by entering and updating data in our company database.  Examples include: 

1. Accurately and efficiently enters orders for items to be purchased via email, and telephone.

 

2. Clarify and fulfill customer requests/needs by presenting available selections of products and services along with appropriate pricing and lead times.

 

3. Understand and respond to customer delivery needs by interfacing with internal personnel

 

4. Prepares and transmits requests for customer quotes for items to be purchased via website, telephone, fax and e-mail.

 

5. Prepares Customs documents and ensures compliance with customs requirements.

 

6. Obtains necessary price quotes and negotiates pricing, terms and conditions with key suppliers and vendors

 

7. Maintains accurate customer information in database according to company procedures

 

8. Maintains an updated computerized inventory to include price changes, new and deleted items, descriptions, and other related data.

Qualifications

Must be reliable and self-motivated.  Attention to detail, accuracy and speed, good work ethic and enthusiasm to learn all aspects of the international customer service operation. General knowledge of export compliance regulations.

 

Associates Degree (Preferred). High school diploma/general education degree (GED) along with one to two years related experience and/or training will be considered as well.

 

To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; inventory software; internet software; order processing systems; database software and e-mail.



Additional Information

Compelling Reasons to Work at PowerRail

  • Employee-owned company
  • Excellent schedule  
  • Great Benefits:  Medical, dental and vision insurance, Company-paid life and disability insurance, 401(k) and profit sharing.  

We are an employee-owned company - come join our team and be part of the PowerRail Future.

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