Flaking Roll Service Technician
2 weeks ago
JOB SUMMARY:
Under general direction, as a Flaking Mill Service Technician, you are responsible for working with the CPM Americas Aftermarket Sales Director, and other colleagues to develop and execute a flaking mill roll grinding field service in North America.
The focus is to both affirm our market presence within the existing customer base and grow our business in the region. The newly created flaking mill roll grinding service requires development and updating of safety protocols, standard operating procedures, internal training instructions, with a scalable approach.
The Flaking Mill Service technician will travel to customer facilities to physically grind flaking rolls in a two-person crew, and conduct equipment diagnostic audits simultaneously. A focus is on improving customer operations, standardizing processes, increasing efficiency, growing aftermarket sales, and ensuring CPM’s customers are served in a timely, professional manner.
Key avenues for success include:
- commercialization of flaking mill grinding field service
- developing a scalable implementation plan
- developing internal grinding technician teams
- identifying and translating the business and market opportunities into actionable recommendations in order to promote the growth of CPM and to achieve the individual, team, and company targets
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop & execute a flaking mill roll grinding field service
- Develop and or update safety protocols
- Create standard operating procedures
- Build internal training instructions
- Assist with training internal CPM service employees in flaking mill grinding practices & procedures
- Update flaking mill equipment diagnostics & audit checklists
- Physically grind flaking mill rolls in customer facilities
- Responsible for personnel management to maintain a strong team and culture
- Assist the Americas Aftermarket Sales Director or Field Service team with field service projects, sales opportunities, travel, strategy, and programs
- Understand CPM equipment to troubleshoot customer solutions
- Build relationships with customers and sales representatives
- Create & achieve aftermarket budget, forecast, and goals for increasing CPM revenue & market share
- Prepare field reports after customer visits and distribute to the appropriate personnel
- Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databases
- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
- Assist with the development of customer equipment and service agreements and ensure compliance with all such agreements
- Identify and understand technical requirements of customers and connecting these with CPM’s products and solutions
- Reports to management and colleagues t regarding market developments and new possible opportunities in the industry
- Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met
- Perform other related duties as required and assigned.
QUALIFICATIONS AND SKILLS:
- Strong mechanical aptitude and a willingness for hands on work
- Excellent communications skills, with the ability to speak in public and to multiple levels within customer organizations
- Results driven? with the ability to manage competing priorities and work well under pressure.
- Experience creating standard operating procedures, employee training documents, or safety protocols
- Strong attention to detail
- Effective at problem solving, negotiation, and conflict resolution
- Previous experience managing, leading, and developing talent in a team environment is a plus
- Experience successfully managing multiple accounts simultaneously, collaboration and working successfully with multiple departments
- Entrepreneurial spirit and approach
- Business travel (up to 75%)
REQUIREMENTS:
- 5+ years Operations, maintenance, or machining experience within the Food/Agriculture/Bioenergy complex.
- Experience supporting technical solutions, preferably within the oilseed, animal feed, biomass, food, or materials processing industries.
- Proficiency in Microsoft Office software including Excel, Teams, PowerPoint, and Word.
- Must be able to communicate in English fluently.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.
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