Operations Manager

4 weeks ago


South San Francisco, United States Returnmates Full time
Job DescriptionJob Description

Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.

The Role:

Sway is seeking an Operations Manager to support Sway operations in the SF/Bay Area market. The OM will play a pivotal role and you’ll work closely with our Head of Operations and Ops Team as we scale the business in SF/Bay Area. You'll be responsible for creating processes that provide customers with an amazing experience from the moment they schedule a pickup, to the moment they receive their refund. This will include managing a diverse team of independent contract drivers, W2 drivers, and liaising with the HQ operations team to share learnings and constantly innovating on our current model. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.

ONSITE - South San Francisco, Ca

What You’ll Do:

  • Hire and manage a fleet of drivers based on projected demand
  • Perform analysis on daily operations and create process improvements based on the findings
  • Deliver excellent customer service; use a customer-first mindset when answering questions from customers with regards to their returns.
  • Foster a culture of continuous improvement by implementing process enhancements and promoting innovation
  • Work closely with the Head of Operations & Ops Team on a daily basis to relay feedback and identify opportunities for process improvements.
  • Develop and implement strategies to drive business development and increase profitability
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes
  • Provide leadership in strategic planning initiatives to drive long-term growth
  • Manage the budget and financial aspects of operations, including profit loss analysis and cost control measures

Requirements

Basic Qualifications

  • Bachelor’s degree from an accredited college/university or 4+ years work experience in related field
  • 4-6 years of experience (logistics, investment banking, consulting or high-growth startup experience is a plus)
  • Experience, managing and directing the work independent contractors
  • Experience in managing complex projects/programs through to completion
  • Ability to work in-person at the warehouse facility full-time
  • Excellent problem-solving abilities with a focus on process improvement
  • Strategic thinker with the ability to develop and execute business strategies

Preferred Qualifications

  • Humble, can-do attitude with an obsession for solving problems
  • Strong understanding of e-commerce, the online returns process, and logistics
  • Strong verbal communication and customer service skills
  • Strong Excel / PowerPoint skills (or Google Suite equivalent)
  • Prior experience managing independent contractors

Benefits

You'll be excited to join the team because we have:

  • The opportunity to join the ground floor of a fast-paced startup
  • 100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
  • Unlimited PTO
  • Employee stock options
  • A fun and engaging work environment

The Sway Way:

Bring on the Storm

Every Package Matters

Trust your Numbers

Seek Responsibility

Low Ego, High Ambition

Comp - Salary - $90-100K

If you are a results-driven individual with a passion for driving operational excellence, we would love to hear from you



  • San Francisco, United States OPERATIONS - Operations Full time

    **_At United Ground Express, we are proud to support airline customers and flights at many airports across the US. The services we provide include customer check-in, baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next...

  • Operations Manager

    3 days ago


    South San Francisco, United States Sonesta Full time

    **Job Description Summary** The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for...


  • South San Francisco, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionTITLE: Managed Services Operations ManagerLOCATION: Northern California (Santa Clara and San Francisco Counties)*Hybrid work model may be an option, blending remote work with in-office collaboration for a dynamic and flexible work environment."Overview:Company X is seeking a highly skilled and experienced Managed Services...


  • South San Francisco, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionTITLE: Managed Services Operations ManagerLOCATION: Northern California (Santa Clara and San Francisco Counties)*Hybrid work model may be an option, blending remote work with in-office collaboration for a dynamic and flexible work environment."Overview:Company X is seeking a highly skilled and experienced Managed Services...

  • Operations Manager

    1 week ago


    South San Francisco, United States Returnmates Full time

    Job DescriptionJob DescriptionSway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove...


  • South San Francisco, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionJob Description: IT Services Operations ManagerDepartment: Hardware Life cycle ServicesLocation: South San Francisco, CaliforniaSalary: $90,000 to $110,000 per yearCompany X is currently looking for a new IT Services Operations Manager. We are looking to add another super achiever to our team that can help take us to the next...


  • South San Francisco, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionJob Description: IT Services Operations ManagerDepartment: Hardware Life cycle ServicesLocation: South San Francisco, CaliforniaSalary: $90,000 to $110,000 per yearCompany X is currently looking for a new IT Services Operations Manager. We are looking to add another super achiever to our team that can help take us to the next...


  • South San Francisco, United States GOODWILL OF THE SAN FRANCISCO BAY Full time

    Job DescriptionJob DescriptionDescription:JOB DETAILS:Level: ManagerExemption Status: ExemptPrimary Work Location: South San Francisco Warehouse Position Type: Full TimeOn-Site Requirement: Full Time On SiteTravel Requirements: May travel to different sites as neededJOB SUMMARYWorking in a key leadership role to the e-commerce department, the Ecommerce...


  • South San Francisco, United States GOODWILL OF THE SAN FRANCISCO BAY Full time

    Job DescriptionJob DescriptionDescription:JOB DETAILS:Level: ManagerExemption Status: ExemptPrimary Work Location: South San Francisco Warehouse Position Type: Full TimeOn-Site Requirement: Full Time On SiteTravel Requirements: May travel to different sites as neededJOB SUMMARYWorking in a key leadership role to the e-commerce department, the Ecommerce...


  • South San Francisco, United States Avantor Full time

    The Opportunity: Dare to grow further in your career, with Avantor! Join our global team whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. Whether you are engaged in laboratory operations, or at one of our office, distribution or manufacturing sites - at Avantor, you are pivotal as we move...

  • Operations Manager

    3 weeks ago


    South San Francisco, United States National Express Transit Full time

    Company Description: WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and...

  • Operations Manager

    1 week ago


    South San Francisco, United States National Express Transit Full time

    Company Description: WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and...

  • Sr Manager, FP&A

    1 month ago


    South San Francisco, United States Twist Bioscience Corporation Full time

    The Senior Manager, FP&A - Manufacturing/Operations will lead the development of financial KPIs that assess the execution of manufacturing and supply chain strategies; their alignment with manufacturing, financial, and business goals. And support in execution of initiatives to drive GM expansion as needed. The Director of FP&A Manufacturing/Operations will...

  • Sr Manager, FP&A

    3 weeks ago


    South San Francisco, United States Twist Bioscience Full time

    The Director, FP&A - Manufacturing/Operations will lead the development of financial KPIs that assess the execution of manufacturing and supply chain strategies; their alignment with manufacturing, financial, and business goals. And support in execution of initiatives to drive GM expansion as needed. The Director of FP&A Manufacturing/Operations will serve...


  • South San Francisco, United States Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...


  • South San Francisco, United States AbbVie Full time

    Job DescriptionJob DescriptionCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and...


  • South San Francisco, United States Liberty Bank, N.A. Full time

    **In a Nutshell**: You will be responsible for the oversight and management of all functions and activities relating to the operations of our South San Francisco Branch. This includes the move of the branch to Millbrae in Spring 2024. In addition, you will ensure that all operations policies, procedures, and activities are followed. You will work closely...


  • South San Francisco, United States Paystand Full time

    Paystand is a dynamic and rapidly growing company with roots in the serene Santa Cruz mountains and a footprint extending to vibrant tech hubs like Guadalajara, Salt Lake City, South San Francisco, and Minneapolis. Recognized three years in a row on the Inc. 5000 list of fastest-growing companies and bolstered by the recent acquisition of Yaydoo, Paystand is...


  • South San Francisco, United States Paystand Full time

    Paystand is a dynamic and rapidly growing company with roots in the serene Santa Cruz mountains and a footprint extending to vibrant tech hubs like Guadalajara, Salt Lake City, South San Francisco, and Minneapolis. Recognized three years in a row on the Inc. 5000 list of fastest-growing companies and bolstered by the recent acquisition of Yaydoo, Paystand is...

  • Operations Manager

    1 month ago


    San Francisco, United States Mission Graduates Full time

    **Mission Graduates** empowers youth and their families on the path to higher education, equipping them for fulfilling careers that will strengthen future generations. We work towards fulfilling our mission through a wide range of after-school support services that serve 5,000 children, youth, and families each year. Our vision is to transform the culture of...