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Care Coordinator
2 months ago
Role Insights
This role of Care Coordinator is considered an essential position within the organization and Care Management Department. This role is responsible for assisting in the provision of telephonic patient care under the guidelines of AMM and in collaboration with the Care Management Team. This individual must be positive, caring, and maintain a professional attitude. The goal is to always provide the best patient care possible.
The right candidate should have confidence in their abilities as a problem solver and have the poise to execute solutions in a timely fashion. You will be responsible for making calls to patients as well as providers throughout your day. Good time management is essential.
Primary Responsibilities
- Processing all OnBase images for the CM department
- Maintain 5-20 cases per day average production
- Processes all Tracking and TPL cases
- Assist in working the Bed Days Audit Manager errors
- Cover other Inpatient coordinators when they are out
- Be familiar with the contents of AMM Policy and Procedures and laws and regulations relating to Coordinator’s
- Maintain patient safety and privacy. Confidentiality is core
- Be flexible, pleasant, and willing to help patients in any way needed
- Know and follow Employee Handbook policies and procedures
- Use ADP as per the AMM Policy and Procedures
- Participate in team meetings
- Notify manager via ADP when requesting paid time off
- Initiate Access program – Print list of calls for the day (Make sure all call dates have been updated before printing query).
- Proceed with daily phone calls as per list (call frequency determined by CM Manager or Designee), update and document all specifics on flow sheet and face sheet (including medications).
- Update access program daily with dates phoned, return phone call, next PCP appointment, last hospitalization, etc.
- Check fax machine periodically for hospital discharge papers.
- Complete HRA’s under the guidance of the Care Manager to assist with identifying problems and provide solutions to patients if able (i.e. schedule appointments, help arrange transportation, call in refills, etc.) Any clinical problems or concerns identified with patients based on phone call and/or record flow sheet notify Nurse for further follow-up and/or instructions. Coordinators are not allowed to assess clinical or instruct patients on disease processes. Coordinators may reinforce and support patient education programs.
- Check hospital log daily and place High Risk patients on the board, in the hospital log, and update as needed.
- Check your voice mail periodically throughout the day and promptly return patient phone calls. If the patient’s problems cannot be answered, let them know that a Nurse will follow-up and they will be contacted soon.
- All Coordinator’s charting is to be signed off by the Nurse. NO EXCEPTIONS
- Be familiar with the contents of AMM Policy and Procedures and laws and regulations relating to Coordinator’s.
- Maintain patient safety and privacy. Confidentiality is core.
- Be flexible, pleasant and willing to help patients in any way needed.
- Participate in staff meetings.
Required Skills and Abilities
- One year’s experience in a physician office or clinic preferred or IPA/Group UM or CM department Coordinator preferred. But individuals with BA degree from recognized university will be considered and trained.
- Ability to communicate verbally and in writing through proper channels.
- Maintain patient confidentiality.
- Promote departmental and organizational goals.
- 1+ year in medical or healthcare environment preferred
- High energy and goal orientated
- Problem solving and time management skills
- Brilliant verbal and written skills
- Proficient in Word, Outlook, Excel
- Positive attitude with great interpersonal skills
- Outstanding work ethic
- Ability to work Monday through Friday 8:00am – 5:00pm
