Advocate Elite

1 month ago

Cleveland, United States Balance Grille Cleveland Full time
Job DescriptionJob DescriptionPosition Title: Advocate Elite Department: Store Level Leadership Team

Reports to: Operations Director

Coordinate Positions: Training Leader, Scheduling Leader, Ninjas, Samurais, Advocates, Bubblistas, and Elites

Subordinate Positions: Advocate BA

Position Summary (Purpose): Advocate Elite are responsible for ensuring store level team member’s needs are met, as they work to meet the performance expectations of Balance Pan-Asian Grille. Elites oversee all in store training of the Advocate BAs and follow the guidelines set by the Training Leader. And able to perform at a high level all Advocate BA responsibilities.

Major Functions (Primary Duties and Responsibilities):
• All tasks in Advocate BA job description
• Understanding and implementation of all Health Department policies
• Manage employees Including clock in/clock out, attitudes, appearance, and Delegation of tasks
• Communication with the Store FOH CL, Elite Ninja, Elite Advocate, and Elite Bubblista
• Manage food pars, portion size, temperature logs, Waste logs, and quality
• Respond to SLACK promptly in location channel, position channel, and any direct messages
• Cleaning- Cleanliness of lobby, register, and expo area during the shift, maintenance of equipment, and maintenance of environment
• Turning off lights and lock doors to end a shift
• Manage Jolt Lists
• Maintain all standards that have been set forth by Training managers
• Train Advocate BAs to the standards set forth by the TLs

Essential Behavioral Characteristics:

• High energy, positive attitude, maturity, and leadership

• Sincere commitment to work collaboratively with all constituent groups, including executive team members, management team members, store level team members, vendors, customers, and external constituents
• Self-starter, able to work independently, and entrepreneurial; enjoys helping others achieve and meet performance expectations
• Ethical, honest, and trustworthy professional that can successfully engage problems and situation at a level beyond which they were created
• Excellent brand advocate

Essential Skills:
• Technologically literate; able to execute all appropriate and necessary software
• Excellent team-building skills
• Excellent communication skills
• Excellent leadership skills

Qualifications:
• An implementer who thrives on managing a variety of personalities and initiatives concurrently

Physical/Mental Requirements:
• Ability to lift at least 30lbs
• Strong cognitive faculties
• Use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Work Environment:
Fast casual restaurant environment

Salary/Hourly Rate:
To be determined by CEO

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