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Hotel Front Desk Clerk
3 weeks ago
$12 hourly
Responsibilities:- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Handle customer complaints as necessary
- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Comfortable taking telephone calls and mitigating stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
Busy hotel in South Florida looking for friendly staff.
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