Hotel Front Desk Clerk

4 days ago

Rapid City, United States The Rushmore Hotel Full time
Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Inform customers about payment methods and verify their credit card data
•Register guests by collecting necessary information (like contact details and exact dates of their stay)
•Provide information about our hotel, available rooms, rates, and amenities
•Respond to clients' complaints in a timely and professional manner
•Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
•Upsell additional facilities and services, when appropriate
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Field customer complaints when necessary
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

•Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
•Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS
•Understanding of how travel planning websites operate, like Booking and TripAdvisor
•Customer service attitude
•Excellent communication and organizational skills
•A degree in hotel management is a plus
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Must have graduated high school, received a GED or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Well-versed in taking telephone calls and handling stressful situations

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