Tier1 Help Desk Technician/ Field Service Technician

3 weeks ago

Atlanta, United States Advanced Automation Inc. Full time
Job DescriptionJob DescriptionDescription:

Advanced Automation Inc., a leading Managed Service Provider (MSP) with three decades of experience, has been serving the Southeast area since 1994. We specialize in providing IT support, including computer/ technical helpdesk support, and consulting services to small and medium-sized businesses. Our extensive experience has enabled us to establish and enhance the infrastructure necessary to maintain affordable prices while keeping our clients' operations running smoothly.


To learn more, visit www.aautomate.com


Currently, we are actively seeking a skilled and talented Tier 1 Help Desk Technician/ Field Service Technician to join our dynamic team.


Why Advanced Automation Inc.?

Legacy of Excellence: For almost three decades, we've provided unparalleled support to healthcare practices and small businesses across the Southeast.

Cutting-Edge Solutions: Our expertise spans on-premise, cloud, and hybrid cloud technologies, serving a diverse clientele.

Innovative Virtual Work Environment: Embrace flexibility, informality, and a commitment to excellence. Our culture prioritizes high-quality work, reflected in our above 98% CSAT.


Key Responsibilities:

- Troubleshoot basic computer and network hardware issues, including Windows servers and desktops, firewalls, routers, switches, and peripherals.

- Offer known solutions to known problems and escalate issues when necessary.

- Configure and support Windows server and desktop computers.

- Maintain concise, real-time documentation of work performed.

- Communicate effectively with customers to ensure expectations are met.

Requirements:

- Relevant IT experience is required.

- Strong computer repair and troubleshooting skills.

- Microsoft certifications are preferred.

- Excellent communication and customer service skills.

- Experience with ConnectWise is preferred.

- Reliable transportation is required.


What's In It For You?

Competitive Compensation: Your expertise deserves recognition Salary Range commensurate with experience, between: $17 - $25.

Comprehensive Benefits: Enjoy options for Life, Health, Dental, and Vision insurance, alongside retirement plan matching funds.

Growth Opportunities: Bonus incentives for achieving milestones and contributing to our company's success.


If you are passionate about IT and ready to take on new challenges in a supportive and collaborative environment, we encourage you to apply Please note that only candidates with relevant experience in the IT industry will be considered.

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