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Associate Director of Member Services
3 months ago
The Chester Family YMCA is seeking a strong team player with proven relationship-building and communication skills to serve as its Associate Director of Member Services.
The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.
DUTIES
The Associate Director will serve as key front desk representative, performing all member service duties. Responsibilities include greeting members; conducting facility tours; answering phone and in-person inquiries about membership and programs; performing efficient, accurate membership sales and program registrations; following up with members and potential members; facilitating communication between membership/registration staff and Wellness; implementing association membership initiatives and procedures; and supervising part-time staff in both the Membership and Child Watch departments.
QUALIFICATIONS
A high school diploma or equivalent is required, as well as at least two years of prior customer service or related experience. A college degree is preferred. This position requires excellent attention to detail, and strong oral and written communication skills. The successful candidate must be proficient with computers and demonstrate ability to successfully use Daxko membership software program after completing training. The ability to multitask in a fast-paced environment is necessary. Candidates must be available to work flexible hours, including nights and weekends. CPR and First Aid are desired.
Compensation/Benefits
We offer an exciting, fun, inclusive, growth-oriented work environment that includes strong health benefits options, 12% employer-paid retirement upon meeting eligibility, childcare discounts, free Y membership programs, and on-going professional development opportunities.
Salary: $37-$39,000.
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