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IT Technician Level III
2 months ago
Duties & Responsibilities
- Basic project management skills (customer updates, management updates, remediation plans)
- Server Configuration/Deployment skills (not just being able to add AD accounts, need more polished skillset)
- Network/Security Configuration Deployment skills (again not being able to just reset Wifi passwords. Must be able to build/extend a network without constant supervision).
- Optimizing and maintaining network software and hardware
- MDM Software Configuration/Rollout in companywide setting (50+ endpoints)
- Run mini projects on their own (server builds, network roll outs, MDM implementation, etc.).
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Manage Microsoft Exchange Server
- New User On-boarding
- Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Three years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
