![Executech](https://media.trabajo.org/img/noimg.jpg)
Service Desk Team Lead
2 months ago
Executech: We are nerds. We are professionals. We are a group of fun-loving, joy-riding, tech-jiving, scruffy-looking, snack-eating, computer-lovers and we’re looking for one more to join us. We are a full-service IT consulting firm. We’ve been around for nearly 20 years and we’re the largest, most trusted IT provider in the west.
Come work for the most award-winning IT company in Colorado. Don’t work here because you need a job, work here because you want THIS job, because Executech can become your true career.
We’re not looking for the “average” IT person. We need a cut above. At Executech you’ll work in a variety of industries with dozens of different technologies. You will learn more here in a year than you could in 5 years somewhere else.
Top skills needed.Team Leads will be directly responsible for managing team members including, but not limited to:
- Manage overall team performance and output.
- Manage escalated technical issues, including day-to-day services and projects.
- Be willing to get your hands dirty and work in the trenches as part of working with the team through the ticket queue.
- Monitor ConnectWise for urgent and high-profile client tickets.
- Provide coaching sessions for team members as needed and provide positive feedback.
- Perform daily huddles with your team to review schedules.
- Assist new technicians to become part of your team and adopt the Executech Way.
- Other duties as assigned.
Leadership Expectations
- One-On-Ones
- TLs should have One-On-Ones with all of your team members on a consistent basis.
- Team Management Meetings.
- Team leads are expected to make team calls in the morning to review team member calendar items for the day.
- Managing team
- Recognize your team as often as possible. If it’s been over 3 months since a tech has been recognized find out why and what can be done to recognize them.
Role requirements and preferences:
- Possess and have demonstrated strong management/leadership skills. Prior management experience is desired.
- Excellent communication skills both written and verbal.
- IT experience, at least at a Tier 2 level.
- Possess a wide technical aptitude and skill set.
- Be a self-starter that can manage time without oversight.
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