Network Communication Technician

2 months ago

Wisconsin Rapids, United States Solarus Full time
Job DescriptionJob DescriptionSalary: $22 - $25/hour, DOE

We are currently seeking a dynamic, experienced IT professional for a full-time opportunity within our Central Office (CO). As part of our CO, you will be responsible for the provisioning, oversight, and ongoing maintenance that supports the overall integrity of our complex network and the sophisticated systems that our services are delivered over. The successful candidate will possess strong analytical and organizational skills, exceptional attention to detail, and the ability to thrive in high-pressure problem-solving situations.


A Day In the Life of a CO Tech:

  • Restore or repair service-affecting issues. May dispatch,  escalate or refer requests to other departments.
  • Program and provision equipment for customer installations.
  • Perform installation, maintenance, and repairs of central office equipment.
  • Assist with projects in other departments or as assigned by your supervisor.
  • Respond to both customer and employee calls related to Solarus services. Obtain pertinent information through fact-finding and consultation and evaluate and assess customer-reported issues.  Work directly with customers to provide status updates and restore services.
  • Continuously learn and adapt to new equipment, technology, and platforms.


This job might be for you if you have:

  • Education: An associate's degree in IT/Telephony and/or two or more years of equivalent work experience.
  • Two years of experience using Microsoft Office.
  • Exceptional communication, critical thinking, and problem-solving skills.
  • Aptitude to evaluate, test, and repair sophisticated equipment.
  • A valid driver’s license.
  • Live within 30 minutes of our office.
  • Ability to work weekends, overtime, call-outs, and scheduled night shifts.


Physical Requirements:  

  • Ability to communicate with others to exchange information.  
  • Clarity of vision at approximately 20 inches or less, including the use of computers. 
  • Ability to lift at least 50 pounds.
  • Frequently required to stand, sit, walk, reach, and grasp with hands and arms.
  • Occasional ladder work, must be able to perform overhead work at heights up to 20 feet.
  • This position primarily operates in an office environment.
  • Occasional travel to other Company or training locations may be required.
  • Ability to perform physically exerting tasks with routine exposure to dust, dirt, and temperature extremes.


So what are the Benefits of working at Solarus?

  • 401k with generous employer matching.
  • Health, vision & dental insurance available immediately.
  • Paid time off.
  • Discounted employee services within our service area.
  • Extremely competitive wages in the telecommunications industry.


Solarus is an equal-opportunity employer.


About Us


Solarus first began providing telephone service to Central Wisconsin residents in 1896. Over the years, our steadfast commitment to delivering innovative communication solutions has driven numerous technological advancements and facilitated substantial growth. Today, we proudly offer a comprehensive service lineup consisting of residential and business High-Speed Internet, Voice, Video, Security, and Home Automation solutions.


Solarus is owned by more than 900 local stockholders, who are all customers. Both the company and its 110+ employees are proud to give back to area schools, organizations, and community initiatives that align with our commitment to making Central Wisconsin a great place to live, work, and do business.

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