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Desktop Support Engineer in Coppell, TX

2 months ago

Coppell, United States Talent Movers Full time
Job DescriptionJob Description

This is a contract Desktop Support Engineer role located in Coppell, TX. The Desktop Support Engineer will be responsible for providing on-site technical support to end-users, troubleshooting hardware and software issues, and resolving printer-related issues. They will also be responsible for maintaining and repairing computer hardware.

Qualifications

  • Experience with HP Desktop Computers and Computer Hardware troubleshooting
  • Technical Support skills
  • Printer Support skills
  • Problem-solving and Troubleshooting skills
  • Strong interpersonal and communication skills
  • Ability to work independently and as a team
  • Associate Degree in Computer Science or related field is preferred
  • Linux and GCP is a plus
  • CompTIA A+ Certification is a plu
  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to senior leadership
  • Maintain client databases with up to date solutions and clear record of activities
  • Explain and document technical issues in a clear way to clients
  • Use call logging system to accurately record telephone requests