Customer Service
4 weeks ago
Key Responsibilities:Content Management:
- Review product pages for accuracy and availability.
- Complete content tracker reporting.
- Execute content updates and maintenance.
- Submit tickets to have content errors resolved if self-correction is not possible.
- Collaborate with our software partner to create sampling campaigns.
- Process and fulfill sample orders and ensure reviews flow through.
- Investigate late orders and identify causes.
- Audit open orders spreadsheets.
- Correct order processing issues.
- Investigate and cancel out-of-stock items internally and within retailer portals.
- Transfer items based on inventory.
- Manually upload spreadsheets in retailer portals once per day.
- "Zero-out" items in retailer portals and modify inventory feed lists.
- Previous experience working with retailer portals and/or ERPs is a significant plus.
- Strong attention to detail and accuracy.
- Excellent organizational and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in Microsoft Office suite, especially Excel.
- Hybrid / Remote with Tue/Wed/Thursday in office
- $22.00/Hour
- Grand Rapids, MI
- Full-Time / Contract
- Easily Apply
- 8 Hour Shift
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