Customer Service

4 weeks ago


Grand Rapids, United States WorkSolved Staffing Full time
Job DescriptionJob DescriptionWe are currently seeking a Sales Team Assistant for a temporary assignment on the NW side of GR team. The ideal candidate will have experience in content management, order processing, and inventory management, with a focus on retailer portals and ERPs.
Key Responsibilities:Content Management:
  • Review product pages for accuracy and availability.
  • Complete content tracker reporting.
  • Execute content updates and maintenance.
  • Submit tickets to have content errors resolved if self-correction is not possible.
Sampling Management (Reviews):
  • Collaborate with our software partner to create sampling campaigns.
  • Process and fulfill sample orders and ensure reviews flow through.
Order Management:
  • Investigate late orders and identify causes.
  • Audit open orders spreadsheets.
  • Correct order processing issues.
  • Investigate and cancel out-of-stock items internally and within retailer portals.
  • Transfer items based on inventory.
Inventory Management:
  • Manually upload spreadsheets in retailer portals once per day.
  • "Zero-out" items in retailer portals and modify inventory feed lists.
Qualifications:
  • Previous experience working with retailer portals and/or ERPs is a significant plus.
  • Strong attention to detail and accuracy.
  • Excellent organizational and problem-solving skills.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency in Microsoft Office suite, especially Excel.
Details:
  • Hybrid / Remote with Tue/Wed/Thursday in office
  • $22.00/Hour
  • Grand Rapids, MI
  • Full-Time / Contract
  • Easily Apply
  • 8 Hour Shift
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