Customer Service Representative

3 weeks ago

Grand Rapids, United States Tyler Johnson Farmers Insurance Full time
Job DescriptionJob Description

As an Insurance Customer Service Representative, you will be responsible for assisting policyholders with various inquiries, resolving issues, and providing exceptional customer service. You will serve as the primary point of contact for clients, ensuring their needs are met promptly and professionally.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Hands on Training

Paid Time Off (PTO)

Evenings Off


Responsibilities
  1. Respond to customer inquiries via phone, email, or in-person regarding insurance policies, coverage, claims, and billing inquiries.
  2. Process policy changes, updates, and renewals accurately and efficiently.
  3. Investigate and resolve customer complaints and issues promptly, escalating complex matters to the appropriate department when necessary.
  4. Maintain accurate and detailed records of customer interactions, transactions, and inquiries in the company's database.
  5. Educate customers on additional insurance products and services that may benefit them, promoting upselling and cross-selling opportunities.
  6. Contribute to a positive and collaborative team environment, actively participating in team meetings, training sessions, and performance improvement initiatives.

Requirements
  1. High school diploma or equivalent
  2. Willingness to pursue relevant insurance certifications or licenses as required by the state (will help you achieve these)
  3. Previous experience in customer service preferred but not required
  4. Strong communication skills, both verbal and written, with the ability to explain complex concepts in a clear and understandable manner.
  5. Excellent interpersonal skills and the ability to build rapport with customers.
  6. Able to use a computer, type and work within multiple systems at once
  7. Detail-oriented with strong organizational and problem-solving abilities.
  8. Ability to work independently and as part of a team in a fast-paced environment.

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