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Customer Service Representative

4 months ago

Colorado Springs, United States Monster Scooter Parts Full time
Job DescriptionJob DescriptionSalary: $17.50 Hourly

Monster Scooter Parts is looking for Customer Service Representatives that will support the daily sales and customer service activities of our Ecommerce website (www.monsterscooterparts.com). Our ideal candidate is a self-motivated individual who welcomes the challenges of a fast-paced environment and possesses a natural inclination toward common sense thinking with excellent communication skills and a natural curiosity about how things work.

This is a part-time position with an expected schedule of 24-32 hours per week.

Who We Are:
Monster Scooter Parts is the nation's premier online retailer of replacement parts for scooters, power chairs, mini bikes, and more Enjoy coming to work and go home fulfilled after spending your day solving problems and making customers happy. We are dedicated to constantly evolving so that we can provide an amazing customer experience for every interaction via any facet of our company. Our customers and employees are more important than the parts we sell.

What you will be doing:

  • Answer sales and customer service calls, live chats, and emails
  • Utilize critical thinking skills to identify parts needed by customers based on the information provided over the phone
  • Provide order status and answer other customer questions through phone and email
  • Interact with suppliers to troubleshoot customer problems and identify the proper parts needed to make their repairs
  • Proactively identify and resolve product and service issues

What we are looking for:

  • Previous sales, customer service, or technical support experience is a plus, but not required
  • Strong critical thinking, communication, and organizational skills
  • Possess the right attitude: optimistic and ready to take on any challenges
  • Proactive and resourceful in solving problems, making decisions, and executing goals
  • Ability to work independently and as part of a team
  • Strong work ethic and the ability to provide a positive work atmosphere while seeking ways to improve efficiencies
  • Be open to feedback and be willing to turn mistakes into learning opportunities
  • Experience using basic computer applications
  • Must be at least 18 years of age & possess a high school diploma and pass background check
  • Someone with integrity who treats our customers and coworkers with respect

What we offer:

  • Health, Dental, Vision & Life insurance
  • Paid time off and 7 paid company holidays (including your birthday)
  • A work culture that promotes from within

This is a part-time position located in Colorado Springs, CO.

Please do not call our customer service phone line or visit our office in person regarding this position but in the meantime, we urge you to check our website (www.monsterscooterparts.com) to see what we are all about