Patient Care Coordinator
4 weeks ago
Join us at Shared Practices Group, where we're revolutionizing dental care and enhancing lives through our innovative implant solutions, particularly the life-changing All-on-4 dental implants. These revolutionary procedures not only improve health but also boost confidence and self-esteem by providing a stable, natural-looking set of teeth. They improve speech, eating comfort, and overall quality of life, promising a transformative experience for our patients.
Your Role in Our Mission:
As a Patient Care Coordinator, you're not just answering phones and supporting patients in their journey; you're providing a pathway to confidence and improved quality of life. With your expertise in patient care, particularly in healthcare, you'll be the first connection to patients when they are embarking on their journey with us. You’ll be part of a solution that significantly impacts their daily lives and long-term health. Your role will involve engaging directly with patients, understanding their needs, and ensuring their journey is as seamless as possible.
Your Impact:
You'll be the comforting voice on the other line, connecting with each patient at a time. With your 3-5 years of consultative Patient Care experience, you'll drive growth, foster patient relationships, and navigate the journey from consultation to life-changing treatment.
What You'll Do:
- Answer the incoming calls to the practice and be the first point of contact for each new lead, ensuring the call is robust and connective so the patient feels confident booking with us. Additionally, you’ll take incoming calls for existing patients, ensuring their journey is meticulous in completion as they make each step in their treatment.
- Follow through with patients who do not accept the same day as their consult. You’ll complete reporting and patient tracking for the office to show practice performance and follow through for each opportunity that comes through our door.
- Develop and nurture lasting relationships, guiding patients from initial inquiry to post-treatment care.
- You’ll be the back up for Consults if the office is double-booked, ensuring timeliness and efficiency in the office.
- Assist the Team Lead/Implant Consultant with his/her practice management responsibilities, including bill pay, email management, managing patient records and forms, and anything else that helps the office to run smoothly.
- 3-5 years of Patient Care experience, preferably in dentistry and comfortable discussing high value treatment options for patients.
- Proven skills in customer relationship building and willing to assist managing a busy dental practice with the Team Lead.
- Proficient in connecting with patients and building rapport so they trust us for their life-changing dental procedures.
- Masterful at relationship building, organization and follow through.
- Adept at creating a smooth transition from call to closed cases.
- Conscientious and accountable, with a strong sense of responsibility towards patient outcomes and team success.
- Charismatic and insightful, with a natural ability to understand and articulate patient and practice needs.
- Passionate about improving patients' lives through innovative dental solutions.
- Solution oriented and willing to adapt to changes, improvements and process follow through.
- Empathetic communicator, adept at building trust and understanding with patients and team members.
- Listens with intent to understand deeper patient needs and practice goals.
- Embraces an Attitude of Gratitude, recognizing team efforts and patient loyalty, fostering a positive work environment.
- Dedicated to Constant Improvement, seeking out new knowledge and methodologies to enhance patient care and sales processes.
- Exhibits a strong Sense of Ownership, taking responsibility for the success of both sales targets and patient satisfaction.
- Puts the team's needs first, adhering to the principle of Serve Your Team FIRST, ensuring collaborative success and support.
- Communicates with Compassionate Clarity, ensuring transparency and understanding in all interactions with patients and team members.
- Strives to Create Raving Fans, understanding that exceptional patient experiences are the key to the practice's success
What We Offer: A competitive compensation, full healthcare benefits to include medical, dental and vision, paid holidays, vacation and sick time and the opportunity to be part of a team that values innovation and patient-centric care.
Join Us: If you're driven by the prospect of making a tangible difference in people's lives and are ready to take your career to new heights, we invite you to apply and help us continue our journey of empowering better lives.
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