Service Manager

3 weeks ago


Newark, United States Haddad Plumbing & Heating Full time
Job DescriptionJob DescriptionSummary 
The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company’s technician team.

Essential Functions
  • Achieve service department sales and profitability goals.
  • Respond to operational, employee, and customer issues promptly and efficiently.
  • Review and process all invoices accurately and timely.
  • Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
  • Manage seasonal fluctuations by promoting and scheduling routine maintenance.
  • Propose, maintain, and administer the service technician commission plan.
  • Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
  • Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
  • Coordinate tactical and technical training for technician and employee development.
  • Adjust manpower allocation daily based on customer demand and the approved schedule.
  • Address customer complaints and satisfaction issues promptly.
  • Inspect trucks and enforce dress code compliance.
  • Visit job sites to gather information for proposal preparation according to company guidelines.
  • Perform other duties as assigned by upper management.

Qualifications:
  • Bachelor's degree or a high school diploma with 10+ years of experience.
  • 5+ years of experience in the HVAC/Plumbing industry.
  • 3+ years of management experience.
  • Proficiency in Microsoft Office.
  • Strong verbal and written communication skills.
  • Valid driver's license with a clean driving record (must provide current abstract).

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