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Full Time Customer Service Representative

1 month ago

Universal City, United States HYP inc Full time
Job DescriptionJob Description

HY Pinnacle is an outsourced marketing and sales agency looking for a full-time Entry Level Customer Service Representative to join our San Antonio office permanently.

You will work with our Marketing and Sales Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Core Responsibilities of the Full-Time Customer Service Representative:

  • Provide high-quality service to each of our clients directly through face to face interactions to personalize their needs in our services
  • Maintain client confidentiality at all times
  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational and Sales Procedures
  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
  • Communicates clearly with staff in a timely and professional manner
  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
  • Verify and maintain data quality to improve customer retention and sales revenue
 

Essential Skills of the Full-Time Customer Service Representative:

  • Clear verbal communication skills
  • 1+ years of prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred
  • Strong relationship management skills
  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
  • Business acumen in the marketing and client relations field is preferred
  • Must understand and comply with applicable regulations and standard operational procedures
  • Must ensure that all sales transactions are executed properly and meet compliance guidelines
 

If your background experience and skill set meet the requirements for our Customer Service Representative, apply today 


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