![The Bungalow Hospitality Group](https://media.trabajo.org/img/noimg.jpg)
Hostess at the Bungalow Huntington Beach
1 month ago
Conjured from the rich imagination of hospitality visionary Brent Bolthouse, The bungalow radiates the relaxed charm of another era and mark’s The Bungalow brands second location in Southern California.
We are a cocktail lounge/bar with a 70’s California house party theme. We play beachy, mellow feel good music in the 70’s & 80’s genre. We have a DJ Thursday-Sunday, starting at 9:45pm, and Saturday & Sunday starting at 3pm. We are open 5 days a week, with last call at 1:30 and, closing at 2AM. We pride ourselves on being a destination full of amazing specialty cocktails, entertainment, and a welcoming team As a hostess you are the face of The Bungalow, and your most important job is to ensure we greet and take care of all our guest
Scope of Position:
The Bungalow Hostess will handle reservations and inquiries about the lounge/bar while recording all special requests and guest preferences in order to ensure our guests consistently enjoy a delightful dining experience. She will assist in the seating of guests and provide occasional assistance to guests in regard to Bottle Service/Menu items.
Organizational Structure:
The Hostess reports directly to the lead hostess and the management team.
Duties and Supporting Responsibilities:
Accept accurate and complete reservations
Answer the phone promptly using proper etiquette
Assist and greet colleagues and guests in a professional and courteous manner
Use guest names and communicate them to their fellow associates
(Servers/Management)
Assist in monitoring all guest needs and communicating them accordingly
Restroom checks
Inform managers when notable guests and regulars walk into the venue
Customer Focus: The colleague is genuinely pleasant, positive and helpful to both guests and colleagues
Confident, helpful and genuine with internal and external customers
Anticipates guests’ needs and is sensitive to people from all cultures
Is conscientious and always attentive to detail
Goes the extra mile
Has a natural, warm smile and a friendly and passionate approach
Has energy and a sense of urgency for her work
Delivers on all expected standards
Represents the brand in a professional manner and displays brand loyalty – a true
brand ambassador
Requirements
Mandatory:
1-2 years’ previous experience as a hostess within a casual/bar, restaurant or lounge in a fast paced food and beverage setting
Must have excellent communication skills both written and verbal in the English language
Ability to work a flexible schedule which includes weekends and holidays
Must have proper phone etiquette and have the upmost professional standards
Maintain proper grooming standards, appearance and friendly demeanor
Ability to handle multiple guest requests
Must be 21 years or older .
Must be able to lift 25 pounds
Must be able to stay on your feet for shifts up to 8 hours.
Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.
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