![The Bungalow Hospitality Group](https://media.trabajo.org/img/noimg.jpg)
Barback/ Server Assistant at the Bungalow Long Beach
3 days ago
Position Title: Reports To: Location:
Service Assistant/ Barback
The Company:
Conjured from the rich imagination of hospitality visionary Brent Bolthouse, The bungalow radiates the relaxed charm of another era and mark’s The Bungalow brands second location in Southern California.
We are a cocktail lounge/bar with a 70’s California house party theme. We play beachy, mellow feel good music in the 70’s & 80’s genre. We have a DJ Thursday-Sunday, starting at 9:45pm, and Saturday & Sunday starting at 3pm. We are open 5 days a week, with last call at 1:30 and, closing at 2AM. We pride ourselves on being a destination full of amazing specialty cocktails, entertainment, and a welcoming team As a service assistant you are the face of The Bungalow, and your most important job is to ensure we greet and take care of all our guest
Our Vision:
To incorporate all of the favorite charms of the Santa Monica location, while paying homage to Huntington Beach’s ‘Surf City’ history and community. The venue’s rustic and vintage interior designs, expansive ocean views and uniquely curated spaces will be complemented by The Bungalow’s refreshing menu of signature cocktails and exclusive bites from culinary partner Bear Flag Fish Co.
Scope of Position:
The Bungalow Service Assistant will assist the server in maintaining impeccable standards of service to our guests and assist in the overall upkeep of the venue in order to ensure our guests consistently enjoy a delightful experience.
Organizational Structure:
The Service Assistant- reports directly to the General Manager-AGM, Managers
Goals and Objectives for Service Assistant Job description:
To have a better understanding of all areas of responsibilities for the server position, revisit and re-train on specific job duties/systems in place, and to create a consistent, thriving, and overall productive environment for the business, in which we can all implement and execute.
Duties and Supporting Responsibilities:
Be prepared to work weekends, late nights, and holidays
Complete all daily and weekly side work cleaning duties
Assist in all set up and break down of the venue
Ensure that your work area is clean and organized at the start of the shift
Maintain the cleanliness of the venue, both front of house and back of house areas,
at all times
Approach and interact with guests with a smile and friendly demeanor. Respond to
all guest questions. Provide assistance, direction, and information as requested
when working in public areas
Be available on channel 4 at all times ready to take a request from colleagues immediately
Be constantly available to promptly deliver food to guests. Prior to delivering food orders, it is the responsibility of the Service Assistant to ensure that all food orders are accurate and correct with ingredients, garnishes, and condiments
Assist servers in preparing and delivering bottle service orders to tables
Constantly carry a silver bucket through the venue prepared to collect used
glassware, plates, and debris from tables
Abide by all state, federal, and corporate liquor and food regulations pertaining to
serving and handling food and alcohol (LEAD, TIPs, RBS, and Food Handlers)
Attend all required meetings and daily pre shifts
Have a positive influence on the team by constantly maintaining a positive and
gossip free work environment
Maintain a level of energy to respond urgently to staff, guest, and venue requests
Be willing to go the extra mile and take pride in the work you do.
Customer Focus: The colleague is genuinely pleasant, positive and helpful to both guests and colleagues
Confident, helpful and genuine with internal and external customers
Anticipates guests’ needs and is sensitive to people from all cultures
Is conscientious and always attentive to detail
Goes the extra mile
Has a natural, warm smile and a friendly and passionate approach
Serves guests with a sense of modesty and humility
Team Player: The colleague co-operates and works well with others
Understands the service-profit chain concept (e.g. happy colleagues ð happy guests ð profit)
Demonstrates co-operation within the team and with other departments
Listens carefully and works well with other colleagues
Uses resources efficiently
Has a positive influence on others in the team and clearly enjoys working with
people
Is sensitive to cultural differences and diversity
Delivers their Best: The colleague is hard working and efficient
Has energy and a sense of urgency for her work
Delivers on all expected standards
Language and communication skills meet the needs of the role
Open to feedback and self-development
Resourceful, makes things happen and looks for ways to work ‘smarter’ not
harder/more efficiently
Always look their best and displays appropriate body language and eye contact
Trustworthy and Responsible: The colleague is trustworthy, responsible, demonstrates our culture’s values and philosophy and works in a safe manner
Excellent records in attendance and punctuality
Demonstrates a high level of personal integrity, honesty and trust
Always works ethically, aligned with The Bungalow Principles
Manages own responsibilities and accountability, delivers what is promised
Is reliable and demonstrates the ability to work without supervision, as required
Demonstrates knowledge of The Bungalow’s Safe & Sound standards and assumes
the relevant responsibilities to ensure the safety of self, colleagues and guests
Demonstrates understanding of our environmental responsibilities and ensures
that resources are used wisely in the areas in which she works
Composure: The colleague can handle the pressure and remains calm at all times
Able to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Emotionally stable and mature
Able to solve everyday problems in a calm manner
Responds with enthusiasm when under pressure or in challenging circumstances
Being commited: The colleague represents the Bungalow brand well and is a true ‘Fan’
Displays an understanding of quality and consistently delivers to ensure we receive a 90% or higher on our Shopper Reports
Encourages guests to return through her daily behaviors and actions
Is committed to her job, as well as the Bungalow brand
Represents the brand in a professional manner and displays brand loyalty – a true
brand ambassador
Requirements
Mandatory:
2-3 years’ previous experience as a busser in a restaurant setting. Some experience in a nightlife setting a plus
Must have excellent communication skills both written and verbal in the English language
Ability to work a flexible schedule which includes am, pm, weekends and holidays
Must have the upmost professional standards
Maintain proper grooming standards, appearance and friendly demeanor
Ability to handle multiple guest requests and work under a high paced environment
Must be 21 years or older .
Must be able to lift 45 pounds
Must be able to work on your feet, standing up for an 8 hours shift.
Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.
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