Screen Print and Laser Etch Engrave Quality Assurance Coordinator
3 weeks ago
Poseidon Brands (Spotted Dog Company) is a small fast-growing eCommerce manufacturer specializing in printed and laser engraved giftable products. We sell on 6 marketplaces and ship to 7 different countries.
We are hiring a Quality Assurance Coordinator to join our '5-star team' in Fayetteville, AR. This team is responsible for ensuring every product that leaves our facility will provide a 5-star experience for our customers. This role has a wide variety of tasks including quality control, light manufacturing, design work, shipping, and much more. If you are very detail oriented and have a passion to delight customers, we want to speak to you
Essential Duties and Responsibilities
- Communicate with customers to get clarity and provide proofs
- Quality Check machine files (in photoshop) to ensure accuracy
- Quality Check final product to ensure 100% high quality manufacturing and accuracy.
- Regularly meet to discuss all customer service issues and how we can prevent in the future
- Escalate to management if there are any issues that may prevent us from sending a 5 star product
- Serve as an escalation point for shipping associates
- Backup for line level associates; including:
- Create machine files
- Run lasers and printer
- Print shipping labels and pack product
- Regularly collect data and report to management
- Suggest process changes to increase efficiency, reduce costs, or improve product quality
- Suggest listing changes to ensure customer expectation always match the final product
- Assist sales team with a variety of tasks in downtime
Requirements
- Very detail oriented.
- Great computer skills
- Job duties will change every hour, day & week.
- Excellent verbal and written skills
- Possess outstanding critical-thinking and problem-solving skills
- Hard-working, reliable, and enthusiastic
- Ability to work evenings, weekends during peak gifting periods
- Photoshop or other design skills a plus
- Experience with laser engravers, screen print, embroidery, cnc, 3d printing, etc a plus
What Poseidon Brands Offers You
- PTO and Paid Holidays
- Health, Vision & Dental insurance
- 401k
Job Type: Full-time
Salary: $20 to $25 / hour
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