Rental Agent

3 months ago

Charlotte, United States Scott Clark Honda Full time
Job DescriptionJob Description

Scott Clark Honda is looking for a Rental Sales Agent to join our team. The Rental Sales Agent provides a friendly, world-class, and efficient transaction at both the time of rental and at the time of vehicle return using company approved policies and procedures. 

  • Rents automobiles to customers by performing the following duties.
  • Answers the phones and assist customers in a friendly, helpful, and prompt manner.
  • Determines type of vehicle and accessories desired by customer, location for pick up and return of automobile, and number of days needed for rental.
  • Quotes the approximate cost of rental, based on type of automobile, daily rates, estimated mileage, insurance coverage requested, and amount of deposit required.
  • Examines customer's driver's license and credit card to determine validity of identification and eligibility for rental.
  • Completes rental contract, explains rental policies and procedures, verifies credit card, and obtains customer signature and deposit.
  • Calls our cleanup department and/or our service area to determine automobile availability and requests delivery.
  • Checks automobile upon return for damage and records mileage and fuel level reading.
  • Accepts automobiles returned by customer and computes rental charges based on type of automobile, length of time, distance traveled, taxes, and other expenses, such as late charges or damage fees incurred during rental.
  • Reconciles cash or credit card slips with rental agreements and sends them on to management.
  • Adds fluids such as fuel and/or takes vehicle to service to maintain the automobile.
  • Maintains professional appearance.
  • Attends managers meetings as requested.
  • Other duties may be assigned.

 

Position Requirements:

  • Excellent listening/communication skills, outgoing and positive personality
  • Punctual nature and ability to handle schedule flexibility and dynamic work environment.
  • Professional appearance and eager to improve on all aspects.
  • Valid driver’s license and clean driving record.

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