Reservations Concierge

1 month ago

Las Vegas, United States MNCP Staffing Full time
Job DescriptionJob DescriptionMy Next Career Path Staffing - With over 20 years’ experience in Technology Staffing, MNCP Staffing matches candidates to the culture of an organization as well as required skill sets.Primary Job Duties
  1. Process and screen all internal reservation requests to determine type, size and scope of the event
  2. Communicate and collaborate with clients to process and manage changes and cancellations for reservations without the assignment of an Event Coordinator
  3. Communicate and collaborate with clients to negotiate and disseminate space availability and allocation
  4. Manage reservation small-scale “Tier 3” requests with both internal and external clients that do not require Event Coordinator assignment depending on size, scope and nature of the event
  5. Assist with event scheduling system and software transition
  6. Data collection and audit of current spaces, equipment, pricing, nots and discount structures
  7. Assist with creating and implementing training materials and process maps of new procedures for utilizing
  8. Ensure client needs are met through routine check-ins regarding reservations without assignment of an Event Coordinator through detail confirmation approximately 2-weeks prior to reservation start date
  9. Apply emergent event protocol to requests that may not meet the SUES policy deadlines (ex: memorials, last minute requests, etc.)
  10. Preform complex level problem solving in regard to space availability, providing alternatives and communicating policies and procedures with clients and assisting with quality assurance (ex: mitigating booking conflicts, etc.)
  11. Effectively produce and utilize timely, client-oriented customer service skills and techniques through written and verbal communication
  12. Collaborate and maintain a working relationship with campus partners such as Student Recreation and Wellness Center, Office of Student Diversity Programs and Office of Registrar to schedule event holds and reservations within shared managed spaces
  13. Provide support through communicating resources and alternatives across campus for reservations and events that SUES is not able to accommodate/manage due to availability
  14. Audit and organize current Reservation team’s shared drive and documents
  15. Prepare process map documents for policies and procedures
  16. Provide back up for processing reservation requests and respond to client communications
  17. Assist with front desk coverage as needed pending student scheduling availability
  18. Other duties as assigned
Required Knowledge, Skills, Abilities
  1. HS Diploma or Equivalent
  2. Bachelors Degree Preferred (Business/Administrative)
  3. 2+ years Working knowledge of standard office machines and computer software including, but not limited to, Microsoft Word, Excel, Google applications, and Kinetic software [or scheduling software].
  4. Possess strong administrative and organizational skills.
  5. Demonstrate success following through on commitments while incorporating courage, objectivity, trustworthiness, honesty, respect and fairness in daily actions.
  6. Demonstrate ability to communicate effectively one-to-one, in small groups and in public speaking contexts.
  7. Ability to establish and maintain professional relationships with student and professional staff, Division colleagues, and the University community.
  8. Ability to write precise, well-organized emails, letters and proposals while using appropriate vocabulary and grammar
  9. Ability to work autonomously and manage multiple tasks simultaneously.
  10. Ability to establish and maintain effective working relationships with a diverse group of employees, the University Community, and non-university related clients from across the nation and the world.
  11. Ability to plan, organize and schedule in an efficient, productive manner and target projects or initiatives that require special attention and the ability to focus on key tasks when faced with limited time and/or resources.
  12. Ability to work effectively in an environment in which the parameters may change daily and to adjust behavior to meet the needs of different people and situations.
  13. Demonstrate energy and desire to achieve and ability to take action that no one has requested to improve or enhance job results and avoid problems.
  14. Ability to demonstrate creativity and flexibility in working on events with a variety of constituent groups
  15. Demonstrate ability to work collaboratively with a diverse student and staff population.

  • Concierge

    3 months ago

    Las Vegas, United States Waldorf Astoria Las Vegas Full time

    DescriptionA Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Concierge, you would be responsible for assisting guests with...

  • Personal Concierge

    2 months ago

    Las Vegas, Nevada, United States Waldorf Astoria Las Vegas Full time

    As a Personal Concierge - Sports, you would be responsible for greeting and registering guests,checking guests out of the hotel, and delivering personalized assistance to the hotel's guests from the Sports market in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for...

  • Marketing Concierge Coordinator

    3 weeks ago

    Las Vegas, United States Waldorf Astoria Las Vegas Full time

    DescriptionJOB OVERVIEW   The Marketing Concierge Coordinator of the concierge team to ensure complete resident satisfaction and provide all residents with a successful experience during their stay, by providing information and services in order to both meet and exceed resident needs and expectations. The Marketing Concierge Coordinator plays a vital role...

  • Personal Concierge

    2 months ago

    Las Vegas, United States Waldorf Astoria Las Vegas Full time

    DescriptionAs a Personal Concierge - Sports, you would be responsible for greeting and registering guests,checking guests out of the hotel, and delivering personalized assistance to the hotel’s guests from the Sports market in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be...

  • Marketing Concierge Coordinator

    4 weeks ago

    Las Vegas, Nevada, United States Waldorf Astoria Las Vegas Full time

    JOB OVERVIEW The Marketing Concierge Coordinator of the concierge team to ensure complete resident satisfaction and provide all residents with a successful experience during their stay, by providing information and services in order to both meet and exceed resident needs and expectations. The Marketing Concierge Coordinator plays a vital role in assisting...

  • Concierge - Full Time (Caesars Palace LV)

    2 weeks ago

    Las Vegas, United States Caesars Entertainment Full time

    JOB SUMMARY: Provide five star hotel-quality concierge services. The Concierge pro-actively anticipates the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, reminding the guest of scheduled events and appointments. ESSENTIAL JOB FUNCTIONS: Provide the...

  • Travel Reservations Agent

    7 days ago

    Las Vegas, United States Ten Group Full time

    Job DescriptionJob DescriptionThe Travel Reservations Agent needs to be a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Travel Agent, you will immerse yourself in the realm of opulent travel, high end dining, VIP events and assist our discerning clients in curating their ideal itineraries. Our team of lifestyle...

  • Travel Reservation Agent

    3 months ago

    Las Vegas, United States Ten Group Full time

    The Travel Reservations Agent needs to be a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Travel Agent, you will immerse yourself in the realm of opulent travel, high end dining, VIP events and assist our discerning clients in curating their ideal itineraries. Our team of lifestyle managers builds bespoke travel...

  • Concierge (On Call) - Waldorf Astoria Las Vegas

    3 months ago

    Las Vegas, United States Hilton Full time

    A Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Concierge, you would be responsible for assisting guests with various tasks...

  • Part-Time Coyote Concierge

    3 weeks ago

    Las Vegas, Nevada, United States College of Southern Nevada Full time

    Part-Time Coyote Concierge - FY 2025Job DescriptionThe Department First Year Experience (FYE) is looking for student-centered, customer friendly part-time employees who are interested in becoming knowledgeable paraprofessionals as CSN Coyote Concierges. With oversight from the FYE Director, Coordinator Orientation, and FYE Administrative Assistant III, the...

  • Part-Time Coyote Concierge

    2 months ago

    Las Vegas, Nevada, United States College of Southern Nevada Full time

    Part-Time Coyote Concierge - FY 2025Job DescriptionThe Department First Year Experience (FYE) is looking for student-centered, customer friendly part-time employees who are interested in becoming knowledgeable paraprofessionals as CSN Coyote Concierges. With oversight from the FYE Director, Coordinator Orientation, and FYE Administrative Assistant III, the...

  • Front Desk Agent

    6 days ago

    Las Vegas, United States Caesars Entertainment Full time

    Takes, records, and cancels reservations in the Hotel Information System. Provide five-star hotel-quality concierge services. The Concierge pro-actively anticipates the needs of the guests so solutions can be offered before being requested, personali Front Desk, Agent, Reservations

  • Front Desk Agent

    4 weeks ago

    Las Vegas, United States Caesars Entertainment Full time

    Takes, records, and cancels reservations in the Hotel Information System. Provide five star hotel-quality concierge services. The Concierge pro-actively anticipates the needs of the guests so solutions can be offered before being requested, personali Front Desk, Agent, Reservations

  • Ticket Cashier

    2 months ago

    Las Vegas, United States Golden Nugget Hotels & Casinos Full time

    Overview: It is the responsibility of the Ticket Cashier to sell tickets, handle money, process credit card sales for Golden Nugget nationwide, book tours/concierge services, cabana/pool rentals, spa & salon services, and any other on-property reservations. Responsibilities: Sell Showroom reservations for all Golden Nugget properties. Sell Tours/Concierge...

  • Customer Experience Representative

    1 day ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job OverviewThe Guest Service Representative is a key member of the Wynn Las Vegas team, responsible for delivering exceptional customer experiences at the front desk.Key ResponsibilitiesGuest Check-in/Check-out: Ensure seamless and efficient guest arrivals and departures, including processing payments and handling room assignments.Front Desk Operations:...

  • Front Desk Agent

    2 months ago

    Las Vegas, United States Horseshoe LV Full time

    JOB SUMMARY: Takes, records, and cancels reservations in the Hotel Information System. Provide five star hotel-quality concierge services. The Concierge pro-actively anticipates the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, reminding the...

  • Front Desk Agent-Steady Extra-(Caesars LV)

    2 weeks ago

    Las Vegas, United States Caesars LV Full time

    SUMMARY:   Takes, records, and cancels reservations in the Hotel Information System. Provide five starhotel-quality concierge services. The Concierge pro-actively anticipates the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, reminding the guest...

  • Front Desk Representative

    5 months ago

    Las Vegas, United States Wynn Las Vegas Full time

    Job DescriptionJob DescriptionJob DescriptionThe Guest Service Representative is responsible for all duties surrounding the Front Desk • Checking in/out guests • Monitoring front desk phone center • Revising in-house reservations • Cashiering functions • Resolving guest issues within limits of authority • Coordinating guest wishes with concierge...

  • Front Desk Representative

    4 months ago

    Las Vegas, United States Wynn Resorts Full time

    Company DescriptionJob Description The Guest Service Representative is responsible for all duties surrounding the Front Desk •Checking in/out guests •Monitoring front desk phone center •Revising in-house reservations •Cashiering functions •Resolving guest issues within limits of authority •Coordinating guest wishes with concierge •Adhering to...

  • Front Desk Representative

    5 months ago

    Las Vegas, United States Wynn Las Vegas Full time

    Job DescriptionJob DescriptionJob DescriptionThe Guest Service Representative is responsible for all duties surrounding the Front Desk • Checking in/out guests • Monitoring front desk phone center • Revising in-house reservations • Cashiering functions • Resolving guest issues within limits of authority • Coordinating guest wishes with concierge...