Reservations Agent

4 weeks ago

Charleston, United States Avocet Hospitality Group Full time
Job DescriptionJob Description

WHAT WE HAVE TO OFFER:

SCHEDULE: Part-Time; Friday 6 pm-10 pm & Saturday and Sunday 11 am-7 pm

SALARY: $15.00 per hour plus commission

BENEFITS:

  • A culture that values passion, individuality, and fun

  • Opportunities for internal growth and development

  • Paid Time Off (PTO)

  • Paid holidays

  • Earned Wage Access through PayActiv- access to your earned wages before payday

  • Affordable medical, dental, & vision insurance plans

  • Company provided life insurance

  • Short & Long Term Disability and Accident and Critical Illness Insurance

  • Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%

  • Referral program

  • Employee Assistance Program

  • Discounts at all Avocet-owned hotels & restaurants

Avocet Hospitality is pleased to offer Reservations Agents the option to work remotely. the agent's supervisor will determine eligibility after completing in-office training in Charleston, SC, and demonstrating the required skills to work independently. To have the option to work remotely, agents must agree to and follow the remote work policies.

POSITION SUMMARY:

Responsible for handling reservation inquiries, modifications, and cancellations for multiple properties in an attentive, courteous, and efficient manner. Quote available rates and upsell room types to maximize revenue. Ensure a consistent focus on providing an exceptional experience to every guest while maximizing profitability at the same time. Must possess strong quality control skills, task management, and communication with internal and external clients. Must be able to work a flexible schedule based on business needs. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

MAIN DUTIES AND RESPONSIBILITIES:

  • Gather information from guests and accurately input reservations into the property management system, including detailed information about any special requests or occasions.

  • Ensure timely response to emails and voicemails from guests.

  • Handle special reservations such as VIPs, group attendees and corporate guests.

  • Audit the system for reservation accuracy.

  • Post-cancellation fees and deposits.

  • Maintain professional working relationships and promote open lines of communication with managers, employees, and other departments. Attend all required meetings and training.

SUPERVISORY RESPONSIBILITIES:

N/A

JOB REQUIREMENTS:

Education: High school diploma or GED preferred.

Experience: Prior related hospitality experience preferred.

Skills:

  • Ability to communicate fluently in English with hotel guests and employees.

  • Ability to provide friendly, efficient and courteous service to guests.

  • Ability to work under pressure, be organized, self-motivated and work well with others.

  • Strong positive attitude and ability to initiate light conversation with guests.

  • Knowledge of hotel property and operating hours of each guest service area.

  • Thorough knowledge of Charleston and surrounding areas.

  • Ability to complete work in a timely, accurate and thorough manner.

  • Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel.

  • Customer focus and drive to deliver optimal employee and customer satisfaction.

  • Must have the ability to multi-task and perform well under stressful circumstances.

  • Additional foreign language skills are a plus.

WORKING CONDITIONS:

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used: Telephone, computer, printer.

Physical & Mental Requirements:

  • Regularly required to talk and hear; frequently required to use hands to handle, feel and reach with hands and arms; frequently required to sit. Requires manual dexterity sufficient to operate standard computer equipment. Requires normal range of hearing and vision.

  • Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Work Environment:

The work environment can include high guest contact and may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

AVOCET:

WHO WE ARE:

Avocet Hospitality has built its boutique hotels on the foundation that every guest who walks through the doors should experience true hospitality magic. Sensational service, surprise and delight moments and endless fun are the backbone of each of Avocet’s four independent hotels that dot secondary and tertiary cities across the American south. The group’s portfolio includes The Vendue in Charleston, SC, Tides Folly Beach in Folly Beach, SC, The Read House in Chattanooga, TN, and The Admiral in Mobile, AL, all of which have been created to embrace the neighborhood in which it resides. To learn more, visit avocethospitality.com.

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