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City Center Parking Parking Enforcement Patroller
4 months ago
PHYSICAL DEMANDS:
- Able to walk, stand for up to 10 hours
- Able to bend, crouch, reach
- Able to use stairs when required
- Must be able to lift up to 50lbs
WORKING CONDITIONS:
- Work is performed outdoors for extended periods of time including up to the entire duration of shift.
- Employees are subject to environmental conditions including extreme heat and cold weather.
- Protection from weather conditions may be provided, but not necessarily from temperature changes.
Key Responsibilities
- Deliver exceptional customer service experience, especially in difficult situations.
- Remain calm and professional even when dealing with challenging customers.
- Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
- Issue fee notices to vehicles not in compliance with parking policy and procedure.
- Utilize LPR system to enforce time limits within specific posted areas.
- Maintain the appearance of the LPR vehicle at all times to present a professional image.
- Follow up with management on any potential customer service issues.
- Assist merchants with issues related to parking validation system
- Assist customers with proper use of pay stations and perform minor maintenance as needed.
Skills, Knowledge and Expertise
- Prefer high school diploma or equivalent.
- Experienced with Microsoft Windows PCs and related applications (Word / Excel / Access / Outlook)
- Comfortable with devices running both Android and Apple Operating Systems
- Excellent verbal and written communication skills
- Valid Driver's license required
- Clean Motor Vehicle Report (MVR)
Benefits
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance
- 401K Plan with Generous Employer Match and Immediate Vesting
- Generous Paid Time Off (PTO)