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Associate IT Help Desk Technician

3 months ago

Livermore, United States GILLIG Full time
Job DescriptionJob Description

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation. GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support. From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA.

WHY GILLIG

  • Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
  • Renowned for its inclusive team/family-oriented culture
  • Stable, successful, and growing organization – a Bay Area business for over 132 years
  • Flexible schedules (*depending on project needs)
  • Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits
ABOUT THE ROLE

The Help Desk Technician will administer all aspects GILLIG's end user profile, email, workstation, phone and installed applications. Assists with Technical Support and Senior System Administration staff with problems/issues that have been raised to second tier support. Under direct supervision, serves as first point of contact for technical issues and questions.

  • First point of contact for users needing technical support
  • Maintain and Install workstations, ensuring maximum uptime with minimal rework
  • Create and maintain user profiles in Active Directory and application repositories
  • Create and maintain accurate knowledge base for problem resolution
  • Maintain and close IT Tickets within target time and follows up to ensure issues are
    completely resolved
  • Install and maintain applications
  • Ensure sensitive information is secured
  • Provide feedback and ideas on improving IT Services
BASIC QUALIFICATIONS
  • Minimum 1-2 years Help Desk experience
  • BA/BS in Computer Science or related field preferred
  • Good communication skills
  • Customer service oriented and cool tempered
  • Ability to diagnose and resolve technical issues
  • Good understanding of office applications, computer systems, network systems,
  • telecommunication systems and mobile devices
  • Working knowledge of application security, understanding of vulnerabilities and
    countermeasures
  • Proficiency in English
WORK ENVIRONMENT
  • Ability to lift 50 lbs.
  • Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces
  • Standard start time: 6:00 a.m., overtime scheduled as needed

EXPECTED COMPENSATION

Hourly Rate: $30 - $35

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

GILLIG is an equal employment opportunity and affirmative action employer.