Sr. Salesforce Administrator

Join our dynamic team at Proactive Dealer Solutions as we seek a talented Senior Salesforce Administrator to revolutionize our Salesforce ecosystem. As a crucial member of our organization you'll spearhead the optimization, configuration, and enhancement of Salesforce to cater to the evolving demands of our sales, marketing, client success, and finance departments. Your adept skills in Salesforce administration will be instrumental in unlocking the full potential of our platform, driving unparalleled efficiency, productivity, and fostering exponential business expansion. Don't miss this opportunity to make a profound impact and elevate your career alongside industry leaders

Our role is a hybrid position located in Huntersville, NC

Responsibilities:

Administration and Configuration

• Manage user setup, profiles, roles, permissions, customization of objects, fields, record types, page layouts, workflows, and approval processes.
• Customize Salesforce to align with business processes and requirements.
• Configure and maintain reports, dashboards, and workflows to provide actionable insights to stakeholders.

Data Management

• Ensure data integrity and cleanliness within Salesforce by implementing data quality best practices.
• Import, export, and mass update data as needed.
• Monitor data storage usage and archive outdated data to optimize performance. Integration and Collaboration
• Collaborate with cross-functional teams, including sales, marketing, client success, product development, technical support, and finance to ensure alignment and cohesion in how salesforce enables the various processes and reporting needs.
• Manage integrations and maintain data synchronization between Salesforce and external systems.

Training and Support

• Provide ongoing training and support to users on Salesforce features and functionalities.
• Troubleshoot user issues and provide timely resolutions.
• Document processes, policies, and procedures related to Salesforce administration.

Security and Compliance

• Implement and maintain security settings and access controls in accordance with industry best practices and compliance requirements.
• Stay updated on Salesforce security features and proactively address security vulnerabilities.

Continuous Improvement

• Keep knowledge current on software releases and integrations, new apps, and industry best practices to enhance Salesforce utilization, data hygiene and reporting.
• Identify opportunities for process improvement and efficiency gains within Salesforce.
• Recommend and implement enhancements to maximize the value of Salesforce for the organization.

Skill / Experience Requirements:

• Bachelor’s degree in information technology, Computer Science, Business Administration or related field
• Salesforce Administrator certification (Salesforce Certified Administrator) is required.
• Additional certifications such as Salesforce Advanced Administrator or Salesforce Certified Sales/Service Cloud Consultant are a plus.
• 5+ years of experience as a Salesforce Administrator, with a deep understanding of Salesforce configuration, customization, and administration.
• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on delivering high-quality work and meeting deadlines.
• Experience engaging with or leading external consulting teams to design and execute new and complex integrations (e.g. QuickBooks) is a plus.
• Proven track record of working closely with business stakeholders to effectively identify business needs and collaborate on translating business requirements into technical solutions.
• Excellent multitasking and project management skills; well-organized with a high attention to detail and ability to prioritize work streams and anticipate issues.
• Ability to work independently and as part of a team in a fast-paced environment.

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