Front Desk Agent

Front Desk Agent

• Register guests and assign rooms. Accommodate special requests whenever possible.
• Assist in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check-cashing and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know cancellation procedures.
• Know how to use front office equipment.
• Process guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Use proper telephone etiquette
• Use proper mail, package, and message handling procedures.
• Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attend department meetings.
• Coordinate guestroom maintenance work with the engineering and maintenance division
• Report any unusual occurrences or request to the manager or assistant manager
• Know all safety and emergency procedures. Is aware of accident prevention policies
• Maintain the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Regular and predictable attendance is an essential function of the position.
• And all other duties as assigned